Pretty much as per title.
I was on a PAYG sim with ID mobile, but because you can’t upgrade while keeping the same number,
Unless I’m missing something here @lala295, you should have been able to have upgraded from PAYG to monthly AND keeping the same number.
I had to switch to Honest mobile and then back to ID mobile. This happened in the span of a couple of days.
That seems rather odd - to move away to then to come back just for an upgrade...
Are you trying to use the same email address you used the first time?
If so this could have been the trigger point.
When switching back, ID mobile gave me an eSIM. I activated it and it worked fine -- I could call, send SMSs, and had 5G. However, on the day the number was supposed to be ported, the eSIM stopped working. The very moment the number was ported, I lost all signal on my ID mobile eSIM -- no calls, no SMSs, and obviously no data.
Did you request an eSIM?
And if you did are you using a Samsung phone (possibly an S21) by chance?
You can't upgrade from PAYG to monthly plan and keep your phone number. You can Google this, or ask the live chat support, who have confirmed this to me multiple times.
I have a pixel 9 pro.
Well if that’s what they said then I’m absolutely baffled!!
You’d have thought same number, same email, just upgrade the account. I don’t know what to say.
Anyway, right okay. I’m not aware if GP 9 Pro’s throwing a wobbly when moving from a SIM and then to eSIM (with the same provider). I did mention Samsung as they’ve have an issue.
But it does sound like your returning eSIM, probably with a temporary number, then their system updating it to your ported number has messed up the account/phone. It does also sound like the port didn’t work correctly. That’s where I think they need to be looking IMHO.
Then the 2nd eSIM has been blocked, hence the denied message on the phone. Why they’d then issue a 3rd eSIM baffles me too.
Then you tried a conventional SIM and that didn’t work either - this really does look like the account hasn’t been configured correctly or the port failed - does your number ring when you try to call it?
I can only suggest, assuming you still have ownership of the number, is to (yes I know) request one more SIM and stick that in another phone first to see if it works in that, if it does then move that SIM to your phone.
But wow, I totally get why you’d be fed up!!
edit. Actually I do remember reading about having to triangle port when using iD, sorry for any confusion.
Also, are you using the same email address you used the 1st time - their system doesn’t work when using the same email account - though why they can’t totally removed old account credentials baffles me too.
Yeah lol. Maybe they should just unplug ….. and leave it unplugged!!
I did edit the above, in case you missed that.
If you log in to your account - https://my.idmobile.co.uk/login - does it allow access with your credentials?
Yes I can log in fine, I can see my plan, everything looks good. I am indeed using the same email, and everything works fine. I don’t see my old PAYG plan, and I see my new plan. I was surprised that this worked, but it does lol
Hmm, so the account is good, yet the phone isn’t….
It’s got to be a SIM provisioning issue, surely?
Or during your time ‘away’, did you get the GP 9 Pro and then come back?
edit actually when did you come back to iD?
If it was Wednesday (or earlier) there was a service outage regarding PAC transfers. It might have been caught up in this?
I’ve had the phone for months, and regardless, the other phone I have also doesn’t work. The eSIM I was given initially worked fine on this phone too, it stopped working when the phone number was ported. It’s a porting issue. They just need to stop blocking my number. Like, I could literally do this myself on their terminal if they gave me access lmao. I know what the issue is, they’re just being insufferably useless.
Lol, yep I know exactly what you’re saying!
As per (another one of my edits
) did you come back between Monday to Wednesday this week? There was a service outage for PAC and STAC and maybe you’ve been caught up in this?
Yes that is actually when I switched. How do you know about the outage? Any links?
Oh, well, erm, it was announced at the top of the main forum page (the yellow bit that reverts to the 3G switch off whenever that fault is ‘fixed’). They don’t make a big song and dance over outages so you have keep one eye on that sneaky method they employ.
But thus far I can’t see where these outages and updates are retained.
We need an employee to either show us where, but better still to step in and see what their backend system is doing (or not in your case).
In honesty. If you think logically, being as their outage is ‘poof’ (gone), try ordering another eSIM now.
If their systems are truly up and running it should now work.
(though I’d switch the phone off, order one, wait for the email, then power the phone up)
Just curious, what date was scheduled by iD for your port-in transfer request, @lala295?
@andewhite it was Wed, Nov 13th.
@Daz_S idk why you’d expect yet another sim to work, I got a new physical sim card last night, so after the outage. Also, having a physical sim prevents customer support from dismissing this issue as “just eSIMs being weird sometimes”, so I want to keep the physical sim. Just so the customer support agents can’t make up silly excuses to get rid of me.
Presumably your old service provider’s SIM has stopped working, and by now the number you wanted to keep is shown in your iD account online and the app, @lala295?
If all these are true, it would seem to suggest there’s an issue provisioning the iD network services for your iD account.
Yep. I can see sense in that. I simply can’t remember when that issue was closed. Unless there’s still something wrong within iD Towers and they've not announced it.
And andewhite makes a valid point.
Have you had confirmation the port is complete? Sorry if you’ve already answered this. I really do wonder if the port was rejected and possibly it was sent back to Honest?
The porting was completed successfully -- it was confirmed both by Honest, and by ID mobile.
The honest eSIM stopped working roughly at the same time as the ID mobile one -- that is when the phone number was ported, that is when I saw my phone number show up in the ID mobile app.
The issue is that ID mobile is rejecting my phone number because it was ported out of their network a few days ago, and then it was ported back in. Unfortunately I am not going anywhere with customer support.
I wonder if iD Mobile rely on the Three UK number porting team for switching requests, @lala295.
If they do, unfortauntely it could take a while to get this resolved. The current OFCOM rules make the gaining provider fully responsible for getting the port completed on time or otherwise.
Hello @lala295
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
I’ll let y’all know if, how and when this is resolved. Wish me good luck!
Duly noted Nat has fallen upon this thread 
Hoping this gets resolved now 
Do let us know how you get on @lala295 as your issue has certainly got my attention 
I’ll let y’all know if, how and when this is resolved. Wish me good luck!

@lala295 The message should be with you now :)
Thanks,
Nat
@Natalie W I replied like 2 seconds after you sent the message.
@andewhite @Daz_S do you know if popping up in a Three store would help at all? Do people on ID mobile ever have to go to a three store in person?