I lost my phone and so blocked my SIM so that I would not get additional charges. I then found my phone the next day and so unblocked my SIM via the app. However, I still cannot call, text or use mobile data. It says no service.
I have tried reactivating the SIM, however it says it is already activated. Has my account been barred? How do I fix this?
Best answer by WelshPaul
Have you reported the device as lost or stolen? If so, the IMEI has likely been blacklisted. You should contact support to discuss this further.
https://idmobile.co.uk/live-chat
+26Have you reported the device as lost or stolen? If so, the IMEI has likely been blacklisted. You should contact support to discuss this further.
https://idmobile.co.uk/live-chat
I did report my device as lost or stolen, however I have now turned this off since finding my phone again.
How do I find out if my phone has been blacklisted? I am struggling to get through to an actual agent on the live chat as opposed to the chat bot.
+26Tell the chat bot you want to speak to a person.
+19Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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