not receiving text messages

Hi

IThanks, 've done all of that and still no joy. I can send on RCS but no other type of text, could this be that Samsung are using Google for text messages now?

No you should be able to send SMS regardless. 

Im the exact same since Friday. My mum and both kids have sent me text messages and I haven't received any of them which is NOT good. New to this network for a few months and I've had nothing but issues from terrible reception, not able to make calls and now I can't reckeve texts. It's a 2 Yr contract aswel and I'm really regretting leaving my old provider now. 

I can however recieve texts from my brother who is also with id mobile? 

Hope its fixed asap

Better still is once I switch off WiFi and data i cant make any calls either? This is an absolute joke!!

Not a good place to be with the phone. Not sure what I can do to get messages back. 

Following as having same issue, not good when kids getting in touch or elderly parents, basic messaging not working in this day and age☹️

Exactly. This is my 2nd time with this issue from mid January. I had 2 days then when I couldn't make calls or recieve calls. The reception has been really bad on and off where I've had to end the call and re call through my whatsapp. Why are we paying for a service that isn't working? A very basic service such as texting and calling!! When i was with o2 if any issues they would take something off the monthly bill whereas this has been an issue since Friday and its only today where it's been acknowledged there is an issue with id mobile. It makes me regret leaving my last provider for the sake of saving £6 a month 😩

Hi Tyler

It appears to have been fixed.

Thanks 

Dave 

Thank you for the update ​@DDavee J LLcey, and our sincere apologies again!

Have a lovely weekend.

Thanks,

Tyler

For the past 2 weeks, I’ve been having trouble receiving text messages, often come through 2 or 3 days later, which isn’t great when you were waiting for reply’s 

tried the usual things, but nothing seems to rectify the situation.

Stu

Hey there ​@clifty4, we’re very sorry to hear that.

What’s your full postode and what phone do you have please?

Have you recently joined us?

Thanks,

Tyler

Hi Tyler

DH3 4LL

Iphone SE 2022 

Been with IDMobile since August

Thanks

Hi ​@clifty4 

We're working on improving the network in this area at the moment.

We're sorry for any disruption this may cause.

We'll add any further updates here.

Thanks, 

Natalie 

Mine has gone down again, no messages at all. What is going on???

Very sorry to hear this ​@DDavee J LLcey 

Can you please confirm your full postcode?

Natalie 

Hi, it's EH530PJ

Thank you ​@DDavee J LLcey 

Our system hasn't reported any network issues.

Can you please try the following? 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number.

Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks, 

Natalie