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number change

Simoak
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Hi 👋 I got my number transferred from my old network to id mobile I had a text saying that my number is transferred & on my phone it shows my number I had transfered over I.e in the status & info bit also on the id app but I just sent a text message & it shows the number that id mobile gave me can anyone tell me why pls ?.

Best answer by Simoak

​@andewhite  HI 👋 My mate came to see me earlier & sorted it for me I turned the rcs off like you suggested but it still didnt work after that ! when my mate had a look he told me the rcs was on but I know I turned it off ! 

My mate said it should be OK but just to keep my eye on it ! So a big thank you to you as you was right ! 

Lol just 1 thing how did you know I had a samsung device ???🤔

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    andewhite
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    • January 7, 2025

    This community article might help, ​@Simoak. 

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    Simoak
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    • January 7, 2025

    ​@andewhite  I've tried that but with no success I've looked on my samsung account I've sorted my Google account & in the phone itself it's got the phone number that's been transferred over but still not working properly aa it coming up with number I got with the phone 

    andewhite
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    • January 7, 2025

    Okay ​@Simoak, sounds like the Google RCS servers are refusing to recognise your Samsung device is now linked to another mobile number. 

    You could just turn OFF the RCS “Chat features” option in Google Messages, and then wait 8-9 days before turning RCS “Chat features” ON again.

    Hopefully by then the Google RCS servers might recognise your device is linked to a different mobile number. 

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    Kash
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    • January 7, 2025

    Hi ​@Simoak,

    Have you tried turning the phone off for a few minutes, restarting and resetting your network settings?

    However we can check if the port is completed correctly, please feel free to let us know and we can PM you.

     

    Kash

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    Simoak
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    • January 7, 2025

    ​@Kash  my mate came to see me earlier & sorted it for me but thank-you so much its great to know theres help available on the id community 👍

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    Simoak
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    • January 7, 2025

    ​@andewhite  HI 👋 My mate came to see me earlier & sorted it for me I turned the rcs off like you suggested but it still didnt work after that ! when my mate had a look he told me the rcs was on but I know I turned it off ! 

    My mate said it should be OK but just to keep my eye on it ! So a big thank you to you as you was right ! 

    Lol just 1 thing how did you know I had a samsung device ???🤔

    andewhite
    Tyler
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    • January 8, 2025
    Simoak wrote:

    ​@andewhite  HI 👋 My mate came to see me earlier & sorted it for me I turned the rcs off like you suggested but it still didnt work after that ! when my mate had a look he told me the rcs was on but I know I turned it off ! 

    My mate said it should be OK but just to keep my eye on it ! So a big thank you to you as you was right ! 

    Lol just 1 thing how did you know I had a samsung device ???🤔

    Okay ​@Simoak, glad the correct number is now shown to text message recipients.

    About your device - one of your earlier posts (here) mentioned your Samsung Account. 

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