I mistakenly ordered an esim, but my phone cannot use it. I cannot see how to cancel that order and order a physical sim instead. Is there a help phone number I can use? Thanks.

@Sandra Lancaster Hello there a few ways to get a sim card, pop into a Curry's store and as for a Sim replacement. You can also log into you IDMobile account and request a sim replacement just follow the instructions.https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097Joe

I have actually just managed to get to speak to an agent on the live chat and they are posting a physical sim out to me. So all good😀

ordered esim but my phone cannot use it

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