I mistakenly ordered an esim, but my phone cannot use it. I cannot see how to cancel that order and order a physical sim instead. Is there a help phone number I can use? Thanks.
Joe
Thanks Joe. But I can’t log into my account, as I can’t receive texts as the esim does not work.
I have actually just managed to get to speak to an agent on the live chat and they are posting a physical sim out to me. So all good
Joe
Hey there
Thanks,
Tyler
Well, the new physical sim arrived in the post promptly (and saved me the hassle and cost of a journey to and from a Curry’s store). But it does not work. Do you think this is because the e-sim is still active - so there cannot be an e-sim and physical sim both active for the same phone number? I’m thinking I need to speak to an agent on the chat again…?
Hey there
https://my.idmobile.co.uk/activate-sim-outside
If activated, given an hour and you’ve restarted your phone and it’s still not working, please let us know.
Thanks,
Tyler
Hi Tyler, the process seems to be that a verification code is sent to my ID mobile number. But I can't yet access that phone number, as the sim is not active. Can I get the code sent to my other (non ID) mobile number instead, so I am able to receive it?
I am afraid not
Are you able to contact our Live Chat Team, as they will be able to assist you with activating the SIM.
Hi Sian, yes I did contact the live chat team. I gave them the sim card id and they enabled it, so all good. (I would have thought it would have already been enabled though, when they cancelled the e-sim, but no problem, the livechat was easy to use)
We’re glad to hear all is sorted
Thanks,
Tyler
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