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pac code

  • September 13, 2024
  • 2 replies
  • 26 views

Reid JD
Community Member

PAC code says it either hasn't worked or it's been used already. How do I know which it is. 

Best answer by andewhite

Have you asked iD customer service about this, @Reid JD?

Try online at https://idmobile.co.uk/live-chat.

The advisers work until 8pm on weekdays (6pm at weekends) - the iD bot works 24/7.

Alternatively, send iD a PM via Facebook Messenger or X. 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • Answer
  • September 13, 2024

Have you asked iD customer service about this, @Reid JD?

Try online at https://idmobile.co.uk/live-chat.

The advisers work until 8pm on weekdays (6pm at weekends) - the iD bot works 24/7.

Alternatively, send iD a PM via Facebook Messenger or X. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • September 16, 2024

Hey there @Reid JD, welcome to Community!

 

Are you using the transaction code that begins with “4”, found in your “Welcome to iD” email?

 

If still having issues, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler