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PAC code to ID

E
New
 Contributor
  • Eley
  • New
 Contributor
  • 3 replies

Hi, Please can you help with my transfer to ID, pac code is not being accepted, all details correctly completed. Thank s 

Best answer by Eley

All resolved with the chat line, no issues now, thank you ID mobile

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    4 replies

    E
    New
 Contributor
    • Eley
    • Author
    • New
 Contributor
    • 3 replies
    • July 30, 2024

    All steps in the following link have been followed, but I’m still getting the same error message that it can not be completed. 

    Thank you

     

    https://community.idmobile.co.uk/switching%2Dto%2Did%2Dmobile%2D132/how%2Ddo%2Di%2Dswitch%2Dto%2Did%2Dmobile%2Dfrom%2Danother%2Dnetwork%2Dprovider%2Dusing%2Da%2Dpac%2Dor%2Dstac%2D42495

    E
    New
 Contributor
    • Eley
    • Author
    • New
 Contributor
    • 3 replies
    • July 30, 2024

    The message is : 

    We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

    Its a PAC from Three which is in date, the Transaction number is from Mobiles.co.uk

     

    E
    New
 Contributor
    • Eley
    • Author
    • New
 Contributor
    • 3 replies
    • Answer
    • July 30, 2024

    All resolved with the chat line, no issues now, thank you ID mobile

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • August 6, 2024

    Hi @Eley 

     

    Glad to hear the live chat could assist with this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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