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PAC code to ID

  • July 30, 2024
  • 4 replies
  • 128 views
E
New Contributor

Hi, Please can you help with my transfer to ID, pac code is not being accepted, all details correctly completed. Thank s 

Best answer by Eley

All resolved with the chat line, no issues now, thank you ID mobile

    This topic has been closed for replies.

    4 replies

    E
    New Contributor
    • Eley
    • Author
    • New Contributor
    • July 30, 2024

    All steps in the following link have been followed, but I’m still getting the same error message that it can not be completed. 

    Thank you

     

    https://community.idmobile.co.uk/switching%2Dto%2Did%2Dmobile%2D132/how%2Ddo%2Di%2Dswitch%2Dto%2Did%2Dmobile%2Dfrom%2Danother%2Dnetwork%2Dprovider%2Dusing%2Da%2Dpac%2Dor%2Dstac%2D42495

    E
    New Contributor
    • Eley
    • Author
    • New Contributor
    • July 30, 2024

    The message is : 

    We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

    Its a PAC from Three which is in date, the Transaction number is from Mobiles.co.uk

     

    E
    New Contributor
    • Eley
    • Author
    • New Contributor
    • Answer
    • July 30, 2024

    All resolved with the chat line, no issues now, thank you ID mobile

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • August 6, 2024

    Hi @Eley 

     

    Glad to hear the live chat could assist with this.

     

    Tom

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