Hi iD Mobile,

I’m a long-standing customer and a father of two. I currently pay for three iD Mobile contracts – one for myself and two for my children. Yet, despite being the account holder and bill-payer for all three, iD Mobile has set up three separate accounts, and I’m unable to view or manage my children’s plans under my own login.

This is extremely frustrating.

I’ve spent time on your live chat support, and I’ve lodged two complaints – but I’m still no closer to a solution or even a proper explanation. I simply want one thing: to manage all three plans under one account. That seems like a very basic and reasonable request – and something many parents must surely want too.

If this functionality does exist, why isn’t it being properly promoted, explained, or enabled? If it doesn’t exist, then why not?

Right now, I’m trying to move my son to a cheaper SIM-only deal, but I can’t do this easily because I can’t access his account. His phone is out of contract, yet iD Mobile is making it unnecessarily difficult to switch to a cheaper option. From where I stand, it looks like this complexity benefits iD Mobile’s bottom line — not the customer. That feels exploitative and potentially in breach of basic consumer protection standards.

This is not just a personal gripe — this is a broader user experience issue. You are making it harder for customers to manage multiple plans, and I urge you to take this seriously. Please give a clear answer:

Can a parent or bill-payer manage multiple iD Mobile lines under one account? If not, when will this be fixed?