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Question

Phone has been stolen, but haven't registered an account

  • April 24, 2023
  • 2 replies
  • 16 views
C
Community Member

My phone has just been stolen. 

 

I want to block the sim / change sim for when I get a new phone but I never registered an ID mobile account as it’s a relatively new phone.

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • April 24, 2023

Sorry to hear your new phone has been stolen.

To report this you’ll need to use the iD online live chat service, or contact iD Mobile privately on Facebook (using Messenger), or Twitter (by DM), for assistance with stolen phone @cherryiwest.

Customer support agents work until 8pm on weekdays (6pm at weekends).

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • April 28, 2023

Hi @cherryiwest 

 

Are you still having issues with this?

 

Please let us know if you still need support and would like us to get in contact via Community messages or if you’ve gotten in contact via the methods above mentioned by @andewhite.

 

Tom

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