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Porting my number to Three from ID Mobile

  • August 4, 2021
  • 4 replies
  • 742 views
Gary Docherty
Community Member

Hello,

 

I ported my number from ID Mobile to Three. This was done on 03/08/2021. For a couple of hours, both sim cards had no signal at all. Then after, only the Three sim had signal. I assumed this meant the porting was completed. 

However, my number has not been ported over fully. I can make calls, send texts and use the data on my Three sim, but cannot receive any calls or texts.

I have checked the phone numbers on each sim card and it still says my old phone number is registered to the ID Mobile sim, however the ID Mobile sim card has no signal and will not let me call, text or use data.

 

I have reset my device and have tried the sim cards on a different phone, the problem still persists.

 

What should or can I do?

 

Thank you in advance.

Best answer by WelshPaul

You need to raise the issue with Three and not ID Mobile.

This topic has been closed for replies.

4 replies

WelshPaul
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Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • August 4, 2021

You need to raise the issue with Three and not ID Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gary Docherty
    Community Member
    • Gary Docherty
    • Author
    • Community Member
    • August 4, 2021

    Thank you - I have raised the issue with Three and they have no reporting issues with the Three sim card and everything on their end was completed successfully (supposedly).

    They tried to test the Three sim card with a text, but couldn’t as I could not receive the text. 

    They got me to dial a phone number which reset some settings, however also did not work. 

    They then advised me that the issue is with ID Mobile and have raised a report with them, but should be completed within 7 days.

     

    Was hoping to get a quicker response/answer through the forum?

     

     

    Kind regards,

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 4, 2021

    Three are fobbing you off. Only the gaining network can raise a split port request.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Ryan D
      iD Mobile Employee
      • Ryan D
      • iD Mobile Employee
      • August 4, 2021

      Hi @Gary Docherty,

      @WelshPaul is correct, when there is an issue regarding a port, only the network you’re moving to can escalate the situation. We would expect Three to have this resolved for you as soon as possible.

      Ryan

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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