Stock “We don’t care” answer. It’s this that’s making me count the days until my contract is up - it’s bad enough not having any actual support. But lying isn’t helpful. 

Hi ​@Mace242 

Thanks for getting in touch. 

We are sorry you feel this way and appreciate no news isn't always good news but unfortunately at this time we do not have an update on any change with this matter. 

If there is any changes, we will be sure to update our customers. 

Thanks

Nat 

Sorry but that’s just corporate speak for “we know but won’t tell you as we may lose customers “ will be dropping iD as soon as my contract is up and I won’t miss you

Thank you for your reply ​@Mace242 

We would hate to see you leave but understand and respect your decision.

Best of luck with your future provider.

Thanks, 

Nat