Question

sim card doesn't work despite getting it replaced

Forum|Forum|18 hours ago
June 10, 2026
1 reply
1 view

Jc1907
New Contributor

My Esim stopped working last Friday (June 5th) it's now June 10th and I've still not got a working SIM despite multiple live chats and a call to customer services...

I was initially told it was a technical issue with my Esim and I needed to get a physical SIM from Currys, so I did, That kind of worked.... Well my data connection was back but still couldn't call or text (but on the odd occasion could receive and send the some text messages)... Tonight I've managed to reactivate a new Esim which has made matters worse as now I can't use the SIM at all...

I've personally found this company to be absolutely useless with their customer service and helpfulness when there's a problem... Last year I was a victim of Esim theft (twice in a matter of hours) and now this...

Once this problem is sorted I just want to pay off the contract and move to a more reliable provider, it's already cost me more money than it should have so I just want to cut my losses..

Anyone else experienced similar issues????

+11

Gemma M
iD Mobile Employee
Forum|Forum|6 hours ago
June 11, 2026

Hi @Jc1907,

We’re really sorry to hear about the ongoing issues you’ve experienced with your eSIM and service, and we completely understand how frustrating this must be.

From what you’ve described, it sounds like there may have been a disruption during the eSIM re-provisioning process and subsequent SIM swaps, which can sometimes temporarily affect calling, texting, and data services until the network fully updates your SIM profile.

At this stage, the best next step would be to ensure your account has a fresh SIM/eSIM re-provisioning request raised, as multiple changes in a short period (eSIM to physical SIM and back again) can occasionally cause a mismatch on the network side that needs resetting.

We’d recommend contacting our Live Chat team again so they can:

Check your current SIM/eSIM status on the network
Remove any conflicting or inactive SIM profiles
Reissue a fresh eSIM or confirm activation of your physical SIM
Fully restore voice, text, and data services

You can reach them here: https://www.idmobile.co.uk/live-chat

We’re sorry for the inconvenience this has caused and appreciate your patience while this is resolved. Once everything is back up and running, the team can also review your account options if you’re looking to make changes to your plan.

Regards,

Gemma M

The iD Mobile Social Media Team

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