Start new ID plan alongside old one and move number to new plan?

Question

My hated pixel 7 is finally dead. Not a warranty job.2 months left on ID contract. Happy to pay.Can I start a new ID mobile contract with new plan and phone and move my number to it from the old contract while the old one is still active?How would I do this please? Many thanks

Tyler C · Accepted Answer

Hey there ​@Casualbob, thank you for reaching out.You can indeed pay off your current contract, but if you do so, you cannot upgrade from the same account or number, and this would de-activate your plan and account entirely.If you want to keep your number, you’d need to wait for your contract to expire, and to be eligible for an upgrade then.If you wish to start a new plan entirely now, and pay this one off, and wanted to keep your number, you’d need to do a triangle port, where you port your number to another network, then back to us on a new plan, which I’ll explain how to do so below:Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account.In this case, you may be able to try the following triangle port method;1) Get a PAC code for the number you wish to keep.2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.https://switching.idmobile.co.ukNote; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.Thanks,Tyler

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