I switched from EE last week using a PAC code. It all seemed to go ok but I could see both my number and the new ID number on my phone labelled primary (EE) and personal (ID). I realised tonight that I couldn’t make calls. I’ve switched the phone off and on again and now both personal and primary have the same number, the correct number that I transported. I’ve set the personal (ID) line as default and now I can call out but I just wondered if I have done something wrong? And if it will cause me problems having my phone set up like this? when I call someone I’ve previously called it says I cannot use the same line and would I like to use the alternative line!

I THINK IVE FIGURED IT OUT! I’ve removed the old sim. I thought it was an eSIM.

Hi @JennyLRThanks for getting in touch.It looks like you may have resolved this yourself but please do get in touch if you require any further assistance.Thanks,Nat

Switched from EE and now appear to have 2 lines with the same number.

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