switching old number to id mobile

Hi there ​@Neritan 

You’d probably be better off trying iD via their live chat (it does get busy though). They can find your transaction number and should also be able to get the PAC started for you too.

https://www.idmobile.co.uk/live-chat

(start the chat with talk to person to bypass their automated chat bot)

Hi ​@Neritan 

The transaction number should be in the “Welcome to iD” email, do you have this?

If not, I’d recommend the same as ​@Daz_S to contact our live chat team or the Facebook and Twitter team.

Tom

​@Neritan HI on Monday morning I had the same problem as yourself so I contacted the live chat team and chatted to someone called anda & they took my details I.e name address the usual info  anda said that my number would be transferred on Tuesday & I'd receive a text message when it was changed & to my delight Tuesday morning I had the text message to say my number had been transferred over . But if you want to find your transaction no. It will be on 1 of the 1st emails you received from id mobile