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Switching SIM from android to iphone

Forum|Forum|5 months ago
August 25, 2025
2 replies
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Caron
Community Member

My ID mobile contract was set up using a Samsung A34, but this phone is broken and I have an iPhone 7 bonuses instead. However, when I pit my SIM in the iPhone it is not recognised. Any advice on how to get this working? I have updated the Iphone to the newest IOS update.

Best answer by WelshPaul

Where did you obtain the iPhone 7 from? It could be locked to a specific network.

What does it say under:

Settings > General > About > Network Provider Lock

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|5 months ago
August 25, 2025

Where did you obtain the iPhone 7 from? It could be locked to a specific network.

What does it say under:

Settings > General > About > Network Provider Lock

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|5 months ago
August 27, 2025

Hey there @Caron, as kindly advised by @WelshPaul, it could be that the iPhone 7 is locked.

Furthemore, please note we don’t officially support this device on our network, so you may have issues with using calls/texts with our network when using the iPhone 7. Please find compatible devices below:

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.