My ID mobile contract was set up using a Samsung A34, but this phone is broken and I have an iPhone 7 bonuses instead. However, when I pit my SIM in the iPhone it is not recognised. Any advice on how to get this working? I have updated the Iphone to the newest IOS update.

Where did you obtain the iPhone 7 from? It could be locked to a specific network.What does it say under:Settings > General > About > Network Provider Lock

Hey there @Caron, as kindly advised by @WelshPaul, it could be that the iPhone 7 is locked.Furthemore, please note we don’t officially support this device on our network, so you may have issues with using calls/texts with our network when using the iPhone 7. Please find compatible devices below:Thanks,Tyler

Switching SIM from android to iphone

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