Hi.I purchased a Google Pixel 9 Pro XL via contract as the trade in promotional offer seemed a good deal. Unfortunately I had issues with the trade in pre paid pack not arriving and despite chasing up was assured it may be delayed but would arrive. Eventually I was told to put another request through to a different address which I did and around a week later the pack arrived. I sent the device the next day and it showed as delivered a few days later. I then heard nothing for around a week but my trade in device has been sent back to me somehow without any communication. I would like to understand why the device has been sent back to me as apart from some minor scratches near the charge port this is a mint phone. The packaging on the phone has the device condition as working and the device is graded as C which I believe would still be acceptable and in line with the trade in conditions. This has left an absolute sour taste as it feels very much like a bait and switch. I am outside of the threshold to cancel the contract now due to the delays of getting the pack initially and it's meant overall this was very much not a good deal. I am also annoyed at being told to speak to Currys for the trade in and then being told by them to speak to people at ID Mobile. Would anyone else have the same experience and be able to advise on who best to contact ?. Thanks.

Hey there @hm007, thank you for reaching out.For trade-in queries, we’d recommend contacting the trade-in team directly for the best assistance onTradeUpHelp@currys.co.ukhttps://www.idmobile.co.uk/trade-inThanks,Tyler

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