Transferred SIM to new phone but now not working | iD Mobile Community
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Transferred SIM to new phone but now not working

  • June 16, 2025
  • 3 replies
  • 36 views

I needed to use a different phone whilst mine was being repaired so moved the SIM into a different phone but now the phone won’t connect to ID mobile, even though that’s what the network provider under settings says. 
 

Any help or advice gratefully received!

Best answer by Siân W

Hi ​@Red98  sorry to hear this. Please can you try a replacement SIM?

How do I get a replacement SIM or eSIM? | iD Mobile Community

Please let us know how you get on.

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 16, 2025

What phone is it?


  • Author
  • New Contributor
  • June 16, 2025

It’s an iPhone 15 pro max


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 17, 2025

Hi ​@Red98  sorry to hear this. Please can you try a replacement SIM?

How do I get a replacement SIM or eSIM? | iD Mobile Community

Please let us know how you get on.