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Question

Transferred SIM to new phone but now not working


  • New
 Contributor
  • 1 reply

I needed to use a different phone whilst mine was being repaired so moved the SIM into a different phone but now the phone won’t connect to ID mobile, even though that’s what the network provider under settings says. 
 

Any help or advice gratefully received!

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3069 replies
  • June 16, 2025

What phone is it?


  • Author
  • New
 Contributor
  • 1 reply
  • June 16, 2025

It’s an iPhone 15 pro max


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 17, 2025

Hi ​@Red98  sorry to hear this. Please can you try a replacement SIM?

How do I get a replacement SIM or eSIM? | iD Mobile Community

Please let us know how you get on.