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transferring my new plan to my old number

  • August 18, 2025
  • 2 replies
  • 66 views
M
Community Member

I recently got a new data plan, however I mistakenly got a new number instead of upgrading the plan on my old one. Is there a way for me to change this?

Best answer by WelshPaul

I’m afraid that’s not possible. If you want to keep your number, you’ll need to cancel the new plan and upgrade your existing one.

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 18, 2025

    I’m afraid that’s not possible. If you want to keep your number, you’ll need to cancel the new plan and upgrade your existing one.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 19, 2025

    Hey there ​@Martin07, as kindly advised by ​@WelshPaul, you can’t transfer a number directly from one iD plan to another I’m afraid, you can only do so directly via upgrading or plan changing on your account.

     

    The only workaround would be a triangle port, which we can explain more about if you need, but it’s essentially where you transfer your number to another network on Pay As You Go, then back to us on the new plan you purchased.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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