I am unable to follow the instructions to activate my replacement SIM. I am asked if I have an ID account. If I say yes a code text is sent to my phone number to enter before I can proceed, but I can’t see this because I can’t view my texts without a working SIM. If I say no then I am told there is a problem and I am unable to proceed. How do I escape this loop and activate my SIM. Thank you.

Hi @anf1408,welcome to the community!👋Sorry to hear you have had trouble with this.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.

Unable to activate a replacement SIM

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