unable.to.make or receive calls

Have you tried switching the phone off/on again? Switching WiFi calling on/off?

Several times, but still nothing

Have you enabled 4G calling or VoLTE?

https://www.idmobile.co.uk/help-and-advice/approved-handsets

Does your phone appear on this iD approved handsets list, ​@Phb?

If not, some iD network services may not work properly.

No it doesn't, but this issue has only occured in the past day or so.

Thanks tho

Hi ​@Phb 

As your handset is not on the ‘Approved’ list for use with iD Mobile’s 4G (VoLTE) network then it probably won’t work if the 3G signal has recently been turned off in your area, and that seems to be what has happened.
https://www.idmobile.co.uk/help-and-advice/coverage

This is indicated by the fact that you can still send/receive texts and use data.

Even though you say ‘My phone is 4g compatable’, that may be so but unless you have VoLTE connected it won’t work on ANY network.
4G is just the label given to the 4th Generation of network but the type of network that is actually used for ‘4G’ is VoLTE (Voice over LTE).


To turn on VoLTE (Voice over LTE) on your Blackview Wave 6C, navigate to Settings > Connections > Mobile Network > Network Mode and ensure that 4G/LTE is selected, or that VoLTE is enabled if there's a specific VoLTE toggle

Good luck x

Thanks man, I'll give it a go.

I'm aware it's not on the approved list but it's only past few days it's stopped working just don't make much sense

So now phones have to be approved list? I am unable to make or received calls for last two months nothing working have done a diagnosis with Apple just to ensure that it is not the phone this is getting ridiculous I am lost I can’t even I don’t even know who to go to coz ID is not responding but continue to take £50 every month 

Using a phone on the approved list is optional, ​@Subadushane - however, doing so means some iD network services may not work properly.

Sounds like you’ve got an iPhone, and most iPhone models are on the iD approved list.

Good luck! 

Hi ​@Phb 

As suggested above your device is not officially supported so we cannot guarantee our SIM card should work inside it, sorry. It may still be worth trying a replacement SIM card to see if this helps.

• How do I get a replacement SIM or eSIM? F.A.Q.

Tom

Hi ​@Subadushane 

You’re free to try whatever device you’d like with your iD Mobile SIM card, however we cannot guarantee that usage of the SIM in unapproved devices would work at all.

As ​@andewhite mentions you’re on an iPhone, and most iPhones if not all since we’ve been around are on this list.

Tom

Well I’m not sure why my phone iPhone 16 pro max is not in approved list 

how come ID didn’t make me aware before I purchase £50 per month plan 

this is beyond ridiculous 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you looked at the iD approved list, ​@Subadushane?

The iPhone 16 Pro Max is on the approved list. 

Hi ​@Subadushane 

Can you still send/receive text messages and use your data?
Have you checked to see that VoLTE is enable on your phone?
https://mobilevikings.be/en/setup/apple-iphone-16-pro/device/activate-volte/p5_d27247_t17927?srsltid=AfmBOopS_Gbf-3UNXLV6BY3J_AqW7Gy0sUOabPjincFwoeNJFNKXvIvM

As your phone is supported for use on the VoLTE (4G) iD Mobile network then everything should work.
 

You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

There are a few different ways to get a replacement SIM. Here’s everything you need to know:
 

If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

• Visit any Currys store.

Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

• Chat to us.

Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

• How do I activate my new SIM or eSIM?F.A.Q.

Good luck x


 

Hi ​@Subadushane 

Thank you for confirming your handset, this is on the approved handset list. 

Can you please take a look at the settings in your phone to make sure the number is listed correctly?

This will need to be +447 and not 07. You can check this by going to Settings - My Apps - Phone - My Number. 

Please let us know how you get on. 

Thanks, 

Natalie