My dad ordered me a new phone and I got a new SIM with it, we got the pac code from our old provider however when I put all the details in it’s saying unable to process information and to try again even though it’s all right. I made a separate account so it shouldn’t be under his name but it might be. Also when I went to create an account I gave the number ID gave me but it’s saying it’s incorrect?

Hi @carmenalbaxIt sounds like your best bet is to contact the Live Chat as they can help you with this:-https://www.idmobile.co.uk/live-chatType ‘talk to a person’ in the dialogue box to connect to an adviser.(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)Good Luck x

‘Unable to process information given for PAC code’

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