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what to do next?


Robert Andrei ST
Community Member

First of all the right email is: [REDACTED]

 

i tried to place an order and it doesnt work, or receive confirmation, why? Thank you.

 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1213 replies
  • March 7, 2025

It takes a few hours to get a confirmation email as they have to do a credit check as this will only be done during business hours. You should hear back today. Also check your spam/junk folders on your email client. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • March 7, 2025

Hi ​@Robert Andrei ST 

 

As ​@MZone suggests, it might take a little bit of time for the confirmations to come through, we’d recommend keeping an eye on your spam/junk folders.

 

Thanks for the help ​@MZone.

 

Tom