Whatsapp Verification Issues | iD Mobile Community
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Question

Whatsapp Verification Issues

  • September 12, 2025
  • 5 replies
  • 188 views

WHATSAPP ISSUES

 

Any suggestions on how I can get past this error message?!! 

The whatsapp support is useless it’s all AI bots that just give you routine answers don’t actually listen to the issue and I cannot seem to get in contact with an actual person. 

 

The voice call option also doesn’t work for me, the closest I’ve got is a call with 1 of the 6 digits🤦🏼‍♀️

5 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 12, 2025

Hi ​@em fo  sorry to hear this. Are you a new iD customer or have you recently upgraded? Can you please check your number settings and check your correct number is in there?

Please let us know how you get on.


  • Author
  • Active Contributor
  • September 12, 2025

I joined ID a couple of weeks ago, I have had no issues besides Whatsapp so don’t see how it could be my settings. Any ideas how I can get the code?


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 12, 2025

OK ​@em fo can you please follow the steps in this article to see if this helps - Why does the wrong number show when I make calls or texts? | iD Mobile Community

Have you been able to contact Whatsapp yet?


  • Author
  • Active Contributor
  • September 12, 2025

I’ve contacted whatsapp multiple times but can only get in contact with the AI chat which is useless


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 12, 2025

I understand that must be very frustrating ​@em fo 

Are you putting your number in the format +447