£50 currys gift card not working

I visited Currys store who told me the same. 
It appears Gift Cards have not been activated??
Rob on the main Desk emailed Currys with all relevant details related to Currys £50 Gift Card & my details. 
Had hoped I would have received an email by now given I visited store on Saturday. 
I’m going into Currys store to request support from ID mobile & Currys as it appears lots people in same boat. 

Hey there ​@Aleksaleks, sorry to hear this.

What happens when you try to use it please? Do you get an error, and if so, can you let us know what it says or send a screenshot?

Thanks,

Tyler

Hey there ​@Carole Agyei-Dua, sorry to hear this.

Please let us know if you require further assistance with this if you’re visiting Currys today.

Thanks,

Tyler

​@Tyler it comed up with 2 notifications , 1st was insufficient funds , thought can't be as I haven't used it , in fact only just received it , so typed the number again n came up with notification saying card is unactivate 

Hey there ​@Aleksaleks, sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

​@Tyler I have replied to PM and haven't heard back since *4 days 

Curry’s appear to be giving customers the run around.

Claiming they think customers should have been given EGift via email as opposed to an actual Gift Card. Regardless the Gift Cards we the customers have been given are worthless unless they’re Activated. 
Ive been trying for more than a Week. Still no response from Curry's given I’ve been in store 2 visits, Ive  contacted Id mobile & confirmed all relevant details required included Gift Card No.

ID mobile informed me after confirming all details it would take 24-48 hrs for Gift Card to be activated. That was last Wednesday.

After 2cnd visit to Curry’s  on Saturday, this was the excuse I was given as above & I should wait until Curry's contact me. 1Wk 2days later still no contact received from Curry’s . It would be great if Curry’s  & ID mobile worked together to support Customers. What’s the point in offering a £50 Gift Card if no one’s activating it?????

​@Carole Agyei-Dua how frustrating, yes I agree  what's the point offering something than not gove it out?  Well they sure have loads of unhappy customers atm 

Can somebody please help us as Customers with the £50 Gift Card Activation.

Why after 1Week & 3Days my £50 Gift Card still not Activated.

Still  no response from Currys as was promised in store.

ID mobile just continue to take complaints & confirmation of details of customer & Gift Card Number.

Although No actual SUPPORT to Activate Gift Card to use in store or on line?????
Can someone Please offer Support to actually follow through Activation of Gift Card.

Hi ​@Carole Agyei-Dua & ​@Aleksaleks,

We’re aware some Gift Cards are taking up to 14 days to activate from point of dispatch. We’re working with the Currys team to understand why this is and resolve as soon as possible.

Thanks.

Good Morning,

Thank you for your response.

Although after being given the run around for near on 2wks with ID Mobile & Curry’s.

I am like many other customers who have been given Curry’s Gift Cards that are basically Worthless until they are Activated, very frustrated at the wasted time & effort in trying to get some actual support to simply Activate £50 Gift Cards.

The Manager Aden at Curry’s  finally emailed me yesterday 16th April, he said he has been communicating with Medics Team & Management at Curry’s, but claimed there is still No Solution & thanked me for my patience.

Hence I am back to square 1.

With respect if your claiming it will take 2weeks for these Gift Cards to be Activated why have I been given numerous other responses like wait for 24-48 hrs last week & other fictitious solutions to Activating these Gift Cards, none of which have   Worked. You have a lot of people with the same issue it’s basically misrepresentation in sales which Trading Standards & the Ombudsman wouldn’t take kindly to I’m sure.

With respect The 2 Weeks are nearly up.

I’l do as you suggested & go into Curry’s Store on Sat 19th April  & let’s hope these Gift Cards have been finally Activated.

Meanwhile it would be wise for you to inform any representatives who work for ID Mobile to stop fobbing people off with any more excuses when they turn to ID Mobile for Support related to CURRYS £50 Gift Cards.

If any other person/s who has upgraded etc  & received a £50 Curry’s Gift Card that is still not Activated.
Please try to use the Gift Card at Curry’s , as this Manager has suggested after yr 2weeks, & put a response on this Community if you have been successful.

Lets hope we the customer’s finally get what we signed up for 

”A Curry’s £50 Activated Gift Card” 

​@Carole Agyei-Dua -

I apologise for the frustration you have experienced. Rest assured, this has been escalated with the relevant teams and we’re working with Currys to resolve the issue.

To save you visiting the store each time, you can check your balance here anytime: https://wbiprod.storedvalue.com/wbir/clients/currys

Thanks.

Yeah same just tried my card again and still shows as card inactive.  Don't understand why inactive cards were sent out i worked in retail and know how it works it's simple scan type 50 n enter!  Ridiculous but offer is an offer so I want that £50 just like others 

Hello MatthewT,

I tried the link typed in Curry’s Gift Card Numbers & security code as you suggested, 
it Simply Does Not Work.

Message pops up telling me “something’s gone wrong”
The only thing that Has Gone Wrong ID Mobile & Currys are advertising this promotion & it’s A Scam. As there appears No one has been able to Activate there Currys £50 Gift Card

Hence not going to be any different in Curry’s Store.

Although 2wks is up tomorrow, ID Mobile Manager messaged me a couple days ago, claiming Currys Gift Card should be activated within 2wks????
whereby il go to Curry’s store yet again to try to Activate Gift Card.

So instead of giving us Customers the Run around Communicate with Currys & sort the issue out once & for All please.

Or I think Trading Standards & the Ombudsmsn would be interested how ID Mobile & Curry’s are Scamming Customers.

​@Carole Agyei-Dua -

Rest assured, I’m here to help and ensure you get the Gift Card. Do the Gift Cards still show as inactive? ​@Aleksaleks same question to you!

It Simple Matthew, ID Mobile Just Need to Activate my Gift Card. 
They’ve got the No on my personal Gift Card.

Ive given to numerous other reps at mobile who have given me the run around.

No more excuses. 
Just Honour & Activate the Gift Card sent to me. 
Or send me a New Gift Card that is Activated.

​@Matthew T  yes still showing as inactive

Sadly Your Gift Card like mine is 1of many Curry’s £50 Gift Cards that are still Inactive & Worthless.
But ID Mobile must have known this when they upgraded peoples Accounts & sent out Worthless Gift Cards. 

More so Web Chat claim they were not authorised to Activate My £50 Curry’s Gift Card, but appeared to be Authorised to try & get me to accept £20 off my Bill.

It’s plain & Simple ID Mobile, just Activate & Honour Curry’s £50 Gift Cards that you advertised on upgrades. 
 

Im still waiting for a reply via Email from ID Mobile. I specifically asked for Email so they can’t  give me any more hoops to jump through or any more excuses.

Hello, I’ve had my Gift card for three weeks now and I am still getting the same “Inactive Card” message as above, would appreciate it if mine could also be looked in to.

Thanks,

Hi ​@Carl Burden  sorry to hear this!

We have popped you a private message on here now so we can look into this for you.

Morning ​@Aleksaleks, ​@Carole Agyei-Dua,

To my understanding, you’ve been given £50 Bill Credit + a £10 Goodwill Gesture to resolve the issue. Can you please confirm this? Thanks!

​@Matthew T  where do I check that ? 

​@Aleksaleks (and ​@Carole Agyei-Dua for reference) -

You should have both received a Private Message here on Community with more information. Thanks!

Hi, I am having this issue. I have received a physical gift card with my recent sim which was promised to have £50 on it but when I try and use it at the checkout it says inactive. And when I try and use the balance checker it says that something has gone wrong. Part of the reason for joining ID was this incentive which after reading this forum seems like a scam. Did anybody get a resolution to this issue?