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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4841 Topics

Daisy01
Newbie
Daisy01Newbie
asked in Ask a question.

How do i change the voice mail recording

Hello. I am new to id mobile and I have to admit to being rather frustrated with the voicemail set up. You have to give the voice box a name with your recorded voice and it doesn’t then make sense with the pre-recorded recorded message and there seems no way to edit it. Can anyone help me please. Thank you.

3
Tom
iD Mobile Employee
16 days ago
N
Newbie
NicolNewbie
asked in Ask a question.

paid my bill but service still not restored

I've paid my bill but my services still have not been restored. Please help thank you 

1
Lauren
iD Mobile Employee
2 days ago
L
Newbie
L9301Newbie
asked in Ask a question.

Network issues again?

Is anyone else having issues with data or service? Data connection has not been working for a few hours now, downdetector showing issues with Three but their own status checker says no issues detected? 

2
Tyler
iD Mobile Employee
2 months ago
F
Rookie
FrankieeeRookie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

5
R
Newbie
3 hours ago
C
Rookie
Craig MeeRookie
asked in Ask a question.

charged twice for handset

Waiting for refund on handset charged twice

6
C
Rookie
4 days ago
V
Civilian
vicmutsCivilian
asked in Ask a question.

WHEN IS MY NUMBER SWITCHING?!!!!!!!

I provided my PAC number almost a week ago when I signed up to iD. I was sent am email confirming my switch date of 11/04/2024. It's now after 11pm and my account still has the number given by iD. This is turning out to be the worst experience. My contract with my previous previous provider has been cancelled, I cannot use my old number as it has not switched yet and I DON'T WANT THE NEW iD number. I've been with my old number for over 15 years and I've switched providers over those years with no trouble at all. My contract with iD has started yet I can't use any of their services because my number has not switched. I've been unable to talk to any human. It looks like this is a common thing. This is for any iD humans out there when is my number switching?!!!!!!! I need to cancel if this doesn't happen very soon. I don't want to change my number to the iD number.

2
Tom
iD Mobile Employee
16 days ago
J
Civilian
joelsCivilian
asked in Ask a question.

Can't provide PAC

I have provided the details on the PAC form. I have checked the info - but it doesn’t seem to work: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. Kind regards,Joel Stobart

4
Tom
iD Mobile Employee
3 months ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
20 days ago
Roy JP
Civilian
Roy JPCivilian
asked in Ask a question.

Transfer Number

My old Provider told me my number has been disconnected Today 1-03-24 .  I Like to know, How long dose it take to transfer on to iD network. Its been 5hours since disconnection. Any help much appreciated.

2
Kash
iD Mobile Employee
1 month ago
M
Newbie
martinmackenzie20Newbie
asked in Ask a question.

Lost dream home - Credit rating destroyed for £3

Dear ID mobile,I had a contract with you which I cancelled online and by closing my Direct Debit.  This was in February,March,April of 2021.I have just learned today that I am barred from getting a mortgage because I had an outstanding balance of £3.16 and arrears had been applied to my credit file for these three months. ID mobile didn’t send me a default notice advising of their action to my credit file for the arrears, which they are obliged to do before making this life-changing amendment to a credit file, to give the user a chance to clear it up before credit is affected. I’ve gone from ‘excellent’ to ‘poor’  for £3.16 that I didn’t know I owed. ID unfairly made these life changing amendments to my credit file without issuing me a notice that they would do so beforehand and companies must give the consumer that chance, and I had nothing!.  I need to get a mortgage and have missed out on the dream home for me and my family. MANY SUCH CASES ON THIS FORUM.  I need this to be sorted -

1
Rory
Newbie
2 years ago
Dipak Joshi
Civilian
Dipak JoshiCivilian
asked in Ask a question.

International Student

Hi, As an international student I have been here since 6 months and I don’t have 3 years address history in  this case can I get a new phone in pay monthly contract? 

2
Kash
iD Mobile Employee
1 year ago
J
Newbie
JopokeNewbie
asked in Ask a question.

Wasted Post

I've only been with ID a week and so far I've had 7 large envelopes delivered with one letter in each along with a load of blank papers and one for the blind. How can I stop this waste on the environment?

2
J
Newbie
2 years ago
E
Newbie
EjouNewbie
asked in Ask a question.

Confirmation email missing

Morning,  I place an order over the weekend but have yet to receive a confirmation email. Is this normal ? I do have an order number.  Regards  

2
E
Newbie
2 years ago
C
Civilian
coopstar61Civilian
asked in Ask a question.

Help cancelling contract of my late husband

My Husband passed away over 4 years ago.In the midst of everything else I had to deal with at the time I forgot about his mobile phone rolling 30 day contract and subsequently moved home.I have in the last few weeks received letters (only because the postman that delivered to my old address knows my new address), that state I must pay a final demand notice of £10.I remember his monthly contract was £5 so not sure why they want £10. In either case, the contract has not been used for over 4 years.I want to get it cancelled but no one will speak to me because I do not know the answers to his security questions. Can anyone please assist me with this?

1
Tom
iD Mobile Employee
1 year ago
C
Newbie
Chloe.macNewbie
asked in Ask a question.

nothing working

I received a text asking me to pay an outstanding amount to regain access to services. This has happened before and I paid it and got usage back of data, calls and texts almost immediately after. However, this time I have still not got access to any of this and I paid it 2 days ago now. It says on my ID Account that this was paid. I have turned my phone on and off to see if that helped but nothing still. 

4
Rory
Newbie
1 year ago
Katy Marron
Newbie
Katy MarronNewbie
asked in Ask a question.

new number

I have got a new phone with me contract. I have transferred my old number over, but when I send messages, it appears as the number given by ID mobile despite changing it. Can you help??

3
andewhite
Legend
1 year ago
M
Civilian
marina16Civilian
asked in Ask a question.

Data has been lowered

I joined recently with 12gb data, now my first bill has been generated and i realised my new allowance is 7gb. Why has it been lowered if my monthly cost is the same? Thank you

4
M
Civilian
2 years ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you [REDACTED PICTURE] 

4
Rory
Newbie
1 year ago
C
Newbie
Claire0502Newbie
posted in Ask a question.

name change

Hi i have returned to my maiden name and wish to change my name on the account how do I do this thanks 

1
Kash
iD Mobile Employee
1 year ago
Itssarah
Newbie
ItssarahNewbie
asked in Ask a question.

direct debit

My direct debit says it’s been taken but no money comes out of my account even though there is money in there 

3
andewhite
Legend
2 years ago
H
Civilian
HelpsacredhartCivilian
asked in Ask a question.

not recieving confirmation sms

Like many others on this forum I am having problems recieving 2fa texts, bank texts, PayPal texts etc Haven't found a successful resolution in the forum. Shocking that ID mobile do not have a contact helpline no. Mods please contact me to resolve this issue or I'll be leaving ID. Thanks

2
Rory
Newbie
2 years ago
S
Newbie
ShinkouNewbie
asked in Ask a question.

phone upgrade arrived but box and seal were open and no upgrade gift

Phone upgrade arrived but the phone box was already open, how the phone didn't fall out or get damaged I will never know, also the gift that I was meant to get with it was not delivered. Scared to use new phone in case of tampering etc

1
Tom
iD Mobile Employee
1 year ago
bago76
Newbie
bago76Newbie
asked in Ask a question.

no account

I have had an email as I am due an upgrade but my id log in details saying it has been closed 6 months ago

5
L
Newbie
1 year ago
Tony Olivelle
Civilian
Tony OlivelleCivilian
asked in Ask a question.

Joining Id mobile

Hi thereI’m looking to join from SKY mobile and have 3 phone numbers to port over, SKY have given me a single PAC number for all three phone numbers.Questionhow do i know which SIM card will be for which number? i want to port over after 3/12 which is when the contract with SKY expires do i need to enter the PAC number at the time of purchase or can this be done at a later date?A speedy response would be appreciated as I’m looking to take advantage of Black Friday dealsRegardsTony

2
Mohammed
iD Mobile Employee
1 year ago
Vladimir Mujica
Newbie
Vladimir MujicaNewbie
asked in Ask a question.

Why does my plan period change and they keep the same data

My phone plan was from the 21st of one month to the 20th of the following month. I changed my payment date and my new plan is from the 21st of one month to the 13th of two months later. I mean, I had 30 days in my first plan and now 53 days and with the same GB of navigation. please explain to me

3
Kash
iD Mobile Employee
2 years ago
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