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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4951 Topics

C
Newbie
CarterNewbie
asked in Ask a question.

apple tv

Can i get the apple tv offer without the email? Or can i get a new email? 

1
Tyler
iD Mobile Employee
28 days ago
B
Civilian
Ben9410Civilian
asked in Ask a question.

Stolen Phone; can't re-register account to order a new sim

HiMy phone was stolen last night. I have suspended the sim through the IVR, but because of the need to re-register (which we were not notified of) for the new app, I am unable to access my account (since it requires confirmation via text to the phone number). I cannot order a replacement sim without accessing my account. Complete mess. If someone could contact me directly it would be appreciated. Thank you,Ben

6
Matthew Thompson
iD Mobile Employee
1 month ago
S
Novice
surfinNovice
asked in Ask a question.

ID mobile data in Italy

Hi,What is my Data Allowance for Italy?Do I get charged for using my Data in Italy?When is the app going to be working as its still down?

12
Tom
iD Mobile Employee
21 days ago
MrsP
Newbie
MrsPNewbie
asked in Ask a question.

sign in

Why doesn’t the rubbish new app remember me… have to start over each time ? 

2
Matthew Thompson
iD Mobile Employee
1 month ago
R
Rookie
Roderick BrodieRookie
asked in Ask a question.

Where is My Profile?

After 24 months with new phone have just changed plan to Monthly SIM. Irder confirmed.  For direct debit continuation I have been asked to go to "My Profile" to alter plan to iD Mobile Pay Monthly SIM. BUT I cannot find My Profile, only log-in details..?

9
Matthew Thompson
iD Mobile Employee
1 month ago
C
Newbie
canton7Newbie
asked in Ask a question.

Referral status still pending

Hi,As with so many other people here, I referred someone in January, and they’ve paid 3 bills, but the referral status is still “Pending” and I haven’t received any congratulatory email.Could you look into this please?Kind Regards

5
Kash
iD Mobile Employee
9 days ago
J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.  

7
Kash
iD Mobile Employee
24 days ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

£100 Currys voucher

hello, i have recently upgraded my ID contract and have been with ID mobile for a couple of years with no issues at all. Upgrading was super easy, and the new handset arrived a couple of days later. My question is, with my new upgrade came £100 Currys voucher of which i am yet to receive and had had no notification as to how to redeem it. Please advise. Thank you. 

1
Tyler
iD Mobile Employee
28 days ago
Paul Ballard
Newbie
Paul BallardNewbie
asked in Ask a question.

New S24 Ultra phone, sim card not recognised

I’d like a little help as nothing seems to be work, app or sim.Just received a new S24 Ultra with monthly contract. Phone ok, but sim isn’t working at all.Tried in another phone (Note9) not working, tried my old Sky sim in S24 and that’s working fine.Tried the airplane mode, switch off, restarted and cleaned sim.. still not recognised.Not too happy with the amount of money spent on deal, i would’ve though by reading the simcard pack that the sim would work straight away.Please someone advise,ThanksPaul

6
Kash
iD Mobile Employee
23 days ago
Daisy01
Newbie
Daisy01Newbie
asked in Ask a question.

How do i change the voice mail recording

Hello. I am new to id mobile and I have to admit to being rather frustrated with the voicemail set up. You have to give the voice box a name with your recorded voice and it doesn’t then make sense with the pre-recorded recorded message and there seems no way to edit it. Can anyone help me please. Thank you.

3
Tom
iD Mobile Employee
26 days ago
F
Civilian
FlavaCivilian
asked in Ask a question.

Billing issue on my account

Hi, my pay-monthly contract ends on April 17th, 2024. I requested a switch to a monthly SIM-only plan for £8 through the website. However, my account was switched immediately instead of waiting for my contract end date. Additionally, I was charged £52 today on my direct debit, even though I already paid for my April contract last month. Could you please resolve this billing issue urgently? I'd also like to report that your new app isn't working, preventing me from managing my account. Thank you.

6
Tom
iD Mobile Employee
29 days ago
D
Newbie
DavidalanNewbie
asked in Ask a question.

14 days cooling off but charged

I bought a S24 in Currys but returned it 3 days later because of the bank holiday ( I will stay with iPhone ) now my final bill has arrived and it’s £44.99 equal to 1 months line rental , after speaking to customer care they said they would give me £7.99 to help why am I being charged a months rental when I didn’t use the internet and made 1 call ? Doesn’t make sense to me

5
Tom
iD Mobile Employee
29 days ago
Tony Wenger
Newbie
Tony WengerNewbie
asked in Ask a question.

change over

I’ve switched to id and did my pac code the changeover day was 2nd April but i have two numbers and my original number only works on wifi i cant sent texts with my old number ? 

2
Tom
iD Mobile Employee
29 days ago
Matt Murdoch
Civilian
Matt MurdochCivilian
asked in Ask a question.

porting issue

Hi could someone help. i am trying to port mine and my daughters mobile numbers from BT to ID.  I have managed to change my daughters no problem. But have been unable to change mine.i have tried twice without success. I requested a different PAC code from BT and tried again but this hasn’t worked.i have looked through the community answers and can not find the solution. ID seem to be having some issues because I can not find the chat function, I have tried Facebook messenger but didn’t get a reply. any help greatly received 

4
Tom
iD Mobile Employee
29 days ago
Alia131
Civilian
Alia131Civilian
asked in Ask a question.

Why has my switch not taken place

It has been 3 days since I provided my PAC number but my number still has not transferred over

2
Tom
iD Mobile Employee
29 days ago
J
Newbie
jaydaneNewbie
asked in Ask a question.

updates

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

2
Matthew Thompson
iD Mobile Employee
1 month ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

overbilled twice and need it corrected before my next bill

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this much. I am unlimited everything too. I also can’t access the website or app to see the pdf with my bill in, can’t find a contact number or email!

3
Tom
iD Mobile Employee
1 month ago
Tony Scotney
Civilian
Tony ScotneyCivilian
asked in Ask a question.

Tony Scotney

I swapped to a SIM only contract two months ago for I think £12 per month but my last two bills have still been £35.43. And guess what, the site is down. Has anyone else had this issue?

6
Tom
iD Mobile Employee
27 days ago
Jonty Soper
Novice
Jonty SoperNovice
posted in Ask a question.

April 2024 - Mobile app and My Account outage

Good evening.The last few days have seen an inability for iD customers to use their online accounts.  This has affected usage via the web but also the “new” app.Whilst everyone has been impacted, this unplanned outage seems to have hit new customers hardest.  But the fallout has also been hurting existing customers and in various ways.I consider myself lucky.  Just before the outage kicked-in, I was able to action an upgrade, not that I can log-in to check specifics or see details.  Thankfully iD’s emails have been flowing at least.This Community forum has seen iD staff or associates doing a great - albeit difficult - job as always.  But where are formal comms?  Relying on Webchat support is “okay” but seemingly doesn’t always work.Anyone else feel this is a Change Management nightmare?  Bad comms?  No urgency?  The sense of being cut off?  And WHO is really listening?I generally enjoy being an iD customer but what I’ve seen and heard in recent days is painful.  I recall that years ago

11
L
Newbie
12 days ago
Kylie Smyth
Newbie
Kylie SmythNewbie
asked in Ask a question.

0300 numbers

Can anyone tell me if 0300 numbers are free to call from a pay monthly contract as the live chat person is useless!

4
Tom
iD Mobile Employee
1 month ago
E
Newbie
EdbeckhamNewbie
asked in Ask a question.

travel to america

Hi. I was wondering if there’s any add ons I can purchase for my holiday to America next week? Obviously I don’t want to be stung by ridiculous roaming prices etc and I know other companies offer things.  Would be handy to speak to someone but as a new customer to IDmobile, it appears this isn’t possible. 

2
Tom
iD Mobile Employee
1 month ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
1 month ago
Amy Hume
Newbie
Amy HumeNewbie
asked in Ask a question.

International Roaming Charges / Data Cap

Hello- I purchased an eSim for data roaming abroad (Peru) and have used 1GB of data from this. However, when I have checked my home ID SIM data usage in my device settings (by chance), it states that I have used 18.62 GB of data in 7 days. I don't know how this could have happened as I have kept my phone on airplane mode for most of the trip and just turned on data when needed to look for restaurants etc. I have a Google pixel 5a. Any advice on roaming charges, as the website states £15 per MB for use in countries not listed in the inclusion. I have calculated that the rate will be £279,600 according to the roaming charge. How is this possible? I have a cap on my account of £3 and have been told by the chat bot that this will have kicked in, so the most I would have to pay will be £3. However, this contradicts the information on the website. Any advice would be much appreciated, as I am travelling for the next 5 weeks and this is causing considerable stress given that I am not able to

2
Tom
iD Mobile Employee
1 month ago
T
Civilian
Tony BenCivilian
asked in Ask a question.

Appalling Cellular Service

Since changing to ID mobile my cellular calls have become almost non-existent.  Given we cannot contact any ID Mobile representative directly I am concerned as to how we are expected to report such issues?  On requesting to cancel my ID contact I have been informed I have to pay for the remaining contract length yet such issues were not prevalent within the first week and cellular calls aren’t typically more than a few a week yet in the past few weeks I have had to receive numerous business related calls and am persistently having to apologies!! Not great iD Mobile / Currys / Three.  5G network is awesome, until it’s not, then 4G seems to be unusable too. So that’s Cellular and NON-5G which are appalling. 

2
Tom
iD Mobile Employee
1 month ago
C
Civilian
CheuleCivilian
asked in Ask a question.

Poor 5ghz Wifi speed

Just got my Moto g84 yesterday. Great timing as the id mobile app isn’t working as I’m sure you all know. Anyway, doing some speed tests I notice the phone cannot do more than 320mbps on the 5ghz wifi band. My old Pixel phones (3 and 6) would do 500+ and 800mbps night and day on my 1ghz connection. My router is homemade, running OPNsense and using a Ubiquiti U6 Pro to do the Wifi duties.

1
Tom
iD Mobile Employee
1 month ago
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