Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,869 Topics
  • 18,459 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 243

4869 Topics

Karina Belousova
Newbie
Karina BelousovaNewbie
asked in Ask a question.

costumer services problems

I lost my I’d mobile sim, and get one at curry’s they replaced it, but they replaced with wrong number I have two numbers on my account and they replaced one which was ok I need help sorting this problem it’s very awkward to use id mobile service because everything is online and I want speak with advisor because at currys pc world they don’t know how to help me. I suppose client shouldn’t be going so though ways to get sorted lost SIM card and replaced in wrong phone number I want get active old SIM card and replaced number I was looking to be replaced 

2
Tom
iD Mobile Employee
1 year ago
L
Rookie
laughingmikeRookie
asked in Ask a question.

Refer a friend account input link not working???

Has anyone else had the problem that the link in their email to input their account number for the refer a friend scheme for the Currys vouchers takes them back to the registration page rather than to an account number input page?TIA

31
Tom
iD Mobile Employee
1 year ago
Weondy
Newbie
WeondyNewbie
asked in Ask a question.

iphone 13 pro 128gb silver restock?

Due an upgrade in late august, is there any signs or knowledge that the iphone 13 pro 128gb silver will be back in stock? I’m only looking for the silver colour while the rest of the colours are still in stock. Is there anything you can tell me about this?Thanks.

2
Weondy
Newbie
1 year ago
M
Newbie
mobile_user11Newbie
asked in Ask a question.

How much data is rolled over out from your original allowance?

How much of your data is rolled over from your original allowance? Is it capped or is it whatever you haven’t used?For example on a 40Gb allowance if I only use 10Gb is 30Gb rolled over and so next month I get 70Gb allowance?I know it only lasts a month, but let’s say it does above, and then only use 10Gb again, does it use rollover data first? So the month after I’d have 80Gb?  Thanks 

5
M
Newbie
1 year ago
MagsiM
Newbie
MagsiMNewbie
asked in Ask a question.

Getting charged but have unlimited minutes

Hi when I try to call mobiles I am getting a message that the call will be charged at 30p minute but my plan is unlimited minutes. 

3
Rory
Newbie
1 year ago
M
Newbie
Mick RNewbie
asked in Ask a question.

charge

I have gone to use my phone this morning and it is telling me that each call will cost 30p per minutebill was paid on 4th July when due

12
Rory
Newbie
1 year ago
Martin Reece
Newbie
Martin ReeceNewbie
asked in Ask a question.

Identity theft

I am trying to assist a vulnerable individual who has been the victim of identity theft. They have never been a customer of ID mobile, have never received any services from ID mobile and have never made a payment to ID mobile. They have now received a letter in their name at their address demanding payment of an outstanding bill. I can find no method of contacting ID mobile without information about an account which this individual has no knowledge of.Any help would be welcome.

2
Rory
Newbie
1 year ago
Louise Davies
Newbie
Louise DaviesNewbie
asked in Ask a question.

cant ring anyone in uk, message sayibg i will be charged 30p per minute plus a service charge

I am on unlimited everything on my plan. Everything has been fine for the year I’ve had it. This morning I can’t ring out , I just get an automated message saying I will be charged 30p a minute and a service charge. I am only calling other uk mobiles !? 

11
Nikhil P
iD Mobile Employee
1 year ago
D
Newbie
DawnlayxNewbie
asked in Ask a question.

message saying calls will cost 30p per minute

Every time I make a phone call, on my unlimited calls plan, I get a message saying calls with cost 30p per minute. As usual I can't get through to anyone on live chat to help.What is this problem and how can I fix it?

1
Nikhil P
iD Mobile Employee
1 year ago
O
Newbie
Ozzyboy86Newbie
asked in Ask a question.

Unlimited allowance but will charge

I try to make a phone call and a robot will say that my call will be cahrged with 30p/minute. How come, if I have unlimited allowance and the number that I am calling is a regular uk mobile number? 

5
S
Newbie
1 year ago
D
Newbie
DaKenMinNewbie
asked in Ask a question.

How long is my mobile service restricted for?

I recently had an outstanding payment on my monthly bill, almost as soon as I was notified about it but my services were still restricted, which stopped me from sending any text messages or calling anyone yet I still received some texts.I just want to know, if there is anything I can do to get these features back quicker or if I have to wait a full 24 hours for this to be resolved?

3
andewhite
Legend
1 year ago
kmac
Rookie
kmacRookie
asked in Ask a question.

Which card is being used to pay my bill?

I have two issues:I have more than one card with which to pay my bill but as there is no information from iD regarding the card used, it makes it harder to keep track of my finances.How can I find out which card is being used to pay my bill each month? I would appreciate the chance to make up my own mind instead of the payment being taken automatically.How can I make this happen? 

2
kmac
Rookie
1 year ago
P
Newbie
Paul_LNewbie
asked in Ask a question.

Can't make or receive calls

We have 3 phones in the household on ID and intermittently over the last 2 days they’ve all been unable to make or receive calls. They are all showing a strong signal at the time and the problem will sometimes go away by restarting the phone (iPhone 8, iPhone SE and iPhone 12).Not sure whether it’s a network or account issue as my wife as out in the car about 20 miles from home this morning when she couldn’t make a call.Any suggestions?

7
Tom
iD Mobile Employee
1 year ago
S
Newbie
SchnitzelNewbie
asked in Ask a question.

14 DMB & issues

I returned a contract back to CPW yesterday under 14DMB as the phone was faulty. i had ported my number over last week and advised the Rep in store it’s imperative I keep my number. He disconnected the contract and transferred to PAYG with the same SIM & on his screen it gave the option for ‘does customer require a PAC’ so he chose yes & said we would recieve this via text. The sim now only accepts incoming calls and texts but can’t make any outgoing calls or texts as we get an error message each time. Can’t connect to customer service either. We have tried to text PAC to the required number but again nothing is working. It’s now been over 23 hours & the sim shows as iD on the screen with signal but still no outgoing.  Anyone else had this issue? We need to keep the mobile number as it’s been ours for over 20 years. 

1
Rory
Newbie
1 year ago
Steve Donald
Newbie
Steve DonaldNewbie
asked in Ask a question.

Changing Networks

Hi,  I have just started with ID and asked to move my old number. My old phone now has no coverage and my new phone is still with the ID number and not the one i asked to be moved over, how long will the porting take as i need to use that number for work.

7
Rory
Newbie
1 year ago
Dawn Stebbings
Newbie
Dawn StebbingsNewbie
asked in Ask a question.

top cashback declined

I signed up for 24 month contract 28 oct 20 and part of reason was to get cashback. I see that £100 and £20 were declined how can I speak to a person to get this paid? Thanks 

3
Rory
Newbie
1 year ago
Joe Scadding
Newbie
Joe ScaddingNewbie
asked in Ask a question.

Live Chat not working

I need to talk to customer support, but ID Mobile Live Chat is not working. Please can someone direct me to a different customer support number (not 7777) or to another access point for Live Chat?

6
Rory
Newbie
1 year ago
Phil Numbers
Newbie
Phil NumbersNewbie
asked in Ask a question.

Changing from 1 month to 12 / 24 month plan?

I took out a 1 month SIM only plan to check the service etc all worked OK, I’m happy enough with ID now so wanted to change on to a 12 or 24 month plan but they aren’t available to me in the app.They show on the website before logging in, but only 1 month plans are available to me.How can I switch?Cheers

5
andewhite
Legend
1 year ago
Emma Atkinson Taylor
Newbie
Emma Atkinson TaylorNewbie
asked in Ask a question.

New phone, new sim, want to keep old number

I am currently on a monthly ID contract.  I have purchased a new phone and a 24 month contract also with ID.  I need to keep the old number which I have had for many years, and which I use for work.  Reading the forums you are suggesting this is not possible?  Please tell me otherwise otherwise I am stuffed.

3
andewhite
Legend
1 year ago
Chris Taitt
Civilian
Chris TaittCivilian
asked in Ask a question.

Unable to contact ID mobile to help with reinstating my Contacts

I lost my Contacts when i had to reset my phone. Can ID mobile help to reinstate it? 

2
Rory
Newbie
1 year ago
tdocking
Newbie
tdockingNewbie
asked in Ask a question.

Received a letter saying direct debit set up in my name

Like others I’ve received a letter saying a direct debit has been set up in my name, though the phone number and bank details are not mine. Would like to get this resolved and the account shut down please?

2
Rory
Newbie
1 year ago
Sam Kitt
Newbie
Sam KittNewbie
asked in Ask a question.

Need a new sim card - Chat bot isnt working at all

Need a new sim card - Chat bot isnt working at all.I also need to find out my IMEI but the chat bot cant fingure that out either

3
Rory
Newbie
1 year ago
D
Newbie
Dally03Newbie
asked in Ask a question.

Proof if purchase for Insurance claim

I need to get proof of purchase for a insurance claim.....this is the info it must include?This document must show the handset make, model, gigabyte and IMEI number.

3
Rory
Newbie
1 year ago
O
Civilian
OuijaCivilian
asked in Ask a question.

Unable to sign up & complete sale

I’m trying to sign up to ID mobile.I’m able to get right up to the part where my card will be charged 1p but then I receive an error message which states, “Oops, it looks like your details may not match.  Please ensure your card is registered to the billing address and name you entered on the details page.”I have not received either a confirmation email or a declined email, nor has my bank account been charged.I have checked these details at least 10 different times. They are correct, yet this error generates each time.  How can I proceed, please?Thanks.

1
andewhite
Legend
1 year ago
D
Newbie
draliepNewbie
asked in Ask a question.

Company contract not personal

I would like to swap my contract into a business contract. I have read previous questions and answers around this and seen that ‘you cant do that with this platform’ and ‘you need to do through Car Phone warehouse’. If I have a contract with you, can you please explain how I would actually do this please?thanks

1
andewhite
Legend
1 year ago
Terms & Conditions
Why iD Mobile?