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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4948 Topics

Sue Rowley
Newbie
Sue RowleyNewbie
asked in Ask a question.

Sending emails from my iPhone

I am trying to send emails from my phone and they won’t send 

2
Kash
iD Mobile Employee
2 months ago
Natalia Koszuk
Newbie
Natalia KoszukNewbie
posted in Ask a question.

contract end date

Hi I want to ask about mg contract, when will be finish

2
Kash
iD Mobile Employee
2 months ago
Roy JP
Civilian
Roy JPCivilian
asked in Ask a question.

Transfer Number

My old Provider told me my number has been disconnected Today 1-03-24 .  I Like to know, How long dose it take to transfer on to iD network. Its been 5hours since disconnection. Any help much appreciated.

2
Kash
iD Mobile Employee
2 months ago
1
Newbie
1peteallenNewbie
asked in Ask a question.

New customer help

I am a potential new customer and the offers that look most promising are connected to the 3Network of which I am already directly linked to. Can anyone advise if i would therefore still be ok to proceed as a ‘New’ customer to ID mobile ?

6
Kash
iD Mobile Employee
2 months ago
Timbosys1063
Newbie
Timbosys1063Newbie
asked in Ask a question.

switching

If I order a new phone from ID can my contract start when my current contract finishes on the 15/03/24. As if I switch now I will have to pay a cancellation fee. Of should I only request a new phone after my current contact finishes.Thanks in advance

2
Kash
iD Mobile Employee
2 months ago
2842johnpaul
Civilian
2842johnpaulCivilian
asked in Ask a question.

unable to register sim

Im unable to  register my iD sim because i  dont know what will be my new phone number .I have a stac code and dont want to continue with my old number.

3
Kash
iD Mobile Employee
2 months ago
B
Rookie
Bart1552Rookie
asked in Ask a question.

Bill view

 

7
WelshPaul
Legend
2 months ago
A
Newbie
ajbNewbie
asked in Ask a question.

Family bereavement

HiIs it possible to cancel my mobile phone contract for my partner who used the phone and sadly passed away, even though the phone is in my name? 

4
Kash
iD Mobile Employee
2 months ago
A
Newbie
AbigailmstewartNewbie
asked in Ask a question.

Unable to register after port request

Hi I've signed up with a sim only deal and asked for my old number to port across today.  New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code,  which I don't have.  I've requested one which has been sent to my phone by text.  But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.Help!🤷‍♀️ 

2
Kash
iD Mobile Employee
2 months ago
A
Newbie
AbigailmstewartNewbie
asked in Ask a question.

New customer

Hi I've signed up with a sim only deal and asked for my old number to port across today.  New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code,  which I don't have.  I've requested one which has been sent to my phone by text.  But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.Help!🤷‍♀️ 

2
Kash
iD Mobile Employee
2 months ago
D
Newbie
davebhwvNewbie
asked in Ask a question.

Upgrade

I’m on a sim only monthly contract but want to upgrade to a pay monthly contract with a new phone. Do I get to keep my number automatically if I do it as an upgrade or will I need to get my number transferred over to the new phone

4
Kash
iD Mobile Employee
2 months ago
Regan Doherty
Newbie
Regan DohertyNewbie
asked in Ask a question.

£30 Currys gift voucher not received

Hello, I referred a friend for a 24 month contract back in October 2023, however neither of us have received our £30 Currys gift cards. Could you help please?

7
Lauren
iD Mobile Employee
1 month ago
R
Civilian
Rasmi PatelCivilian
asked in Ask a question.

Asia travel

Hi, I was thinking of joining ID mobile on a sim only, pay monthly basis.I'm travelling to the countries below1. Thailand 2. Cambodia 3. Vietnam 4. Laos 5. Malaysia 6. Singapore I need to find out if:1. Phone will work to make calls2. Roaming included or cost per day

2
Kash
iD Mobile Employee
2 months ago
Jamie FV Beaumont
Newbie
Jamie FV BeaumontNewbie
asked in Ask a question.

swapping numbers

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

2
Kash
iD Mobile Employee
2 months ago
Steve Berry
Newbie
Steve BerryNewbie
asked in Ask a question.

unacceptable network coverage

Impossible to use ID Mobile with navigation apps as coverage in UK is so patchy. When compared to my previous contracts with O2 and EE coverage is unreliable, may need to break contract and leave

2
Kash
iD Mobile Employee
2 months ago
Dave Parker
Newbie
Dave ParkerNewbie
posted in Ask a question.

Cancel new contract

I need to cancel my new contract?

5
Kash
iD Mobile Employee
2 months ago
Brubaker
Newbie
BrubakerNewbie
asked in Ask a question.

No Entry?

No matter what I do I cannott get into my account. I have tried the ‘password’ change to the letter about 10 times over the last day and got nowhere. It accepts all my key strokes and I get the message “password succesfully changed” but no matter what I type into the login screen I get “Oops’ that isn’t quite right - try again” and I get locked out. Getting into this forum worked fine but the account no way! WHY?

2
Kash
iD Mobile Employee
2 months ago
H
Civilian
hicko1299Civilian
asked in Ask a question.

Had Phone + Sim Contract with ID for 2 years, purchased a new SIM only contract, how to keep number?

Hi I’ve been on a contract with ID Mobile for 2 years for a phone plan and for paying for an iPhone 12.My contract is coming to an end next month so I’d like to change over to a SIM only plan to save some money.Today I purchased a Sim only contract (25GB unlim sms+calls), I understand about PAC code usage for when swapping between networks, but was wondering is there a different way for transferring my existing phone number to my new SIM only plan as both are under ID Mobile? Thanks

11
Kash
iD Mobile Employee
1 month ago
S
Rookie
Steve KRookie
asked in Ask a question.

Very very poor mobile reception affecting my business

Dear ID mobile, I’ve been a customer with you for years and tho signal strength has always been a bit low with occasional outages in the SN8 4HR postcode. But recently say about 3 weeks ago since some network maintenance in the SN8 area I can’t make or receive mobile calls any longer and it’s starting to have a serious impact on me and my business. I can receive texts but just not phone calls and now have to travel 1.5 miles along the A4 to just see if I have any voice messages. Please please help!

14
Kash
iD Mobile Employee
2 months ago
T
Newbie
tashidmNewbie
asked in Ask a question.

Late Payment - Mark on credit file.

Recently my ID mobile account was closed and I went into a debt repayment plan with 1st Locate and I paid the amount of money I was asked to pay for 4 months so my account was closed out. This morning I get an alert that ID mobile has marked on my credit file that I have missed a payment for £4.51. I have had no emails, letters or warnings about this money and I have complied with everything asked of me when I was paying 1st Locate. Why wasn’t this added to my debt management plan with them? I don’t feel this is fair and I would like the missed payment mark removed from my credit file, as I have logged in and made the payment after discovering this issue in my Experian credit report. I don’t understand how something like this happens, surely the £4.51 could have been added to payment plan over the months I was paying it. 

5
Kash
iD Mobile Employee
2 months ago
Caroline Norling
Civilian
Caroline NorlingCivilian
asked in Ask a question.

How to conceal my private number when I call someone back -141 does not work?

I need the facility to call someone back for business purposes without revealing my personal number . 141 used to work but not any more?

7
Kash
iD Mobile Employee
2 months ago
J
Newbie
Junior2106Newbie
posted in Ask a question.

Need proof of purchase

Hi there can you please send me proof of purchase, as I need it for free tablet. Thanks

4
Kash
iD Mobile Employee
2 months ago
Peter Jones
Newbie
Peter JonesNewbie
asked in Ask a question.

cannot connect to netflix in Spain

Every time I come to Spain cannot receive Netflix, my wife's phone is with 02, which is okay ? 

2
Kash
iD Mobile Employee
2 months ago
A
Newbie
AJ HarfordNewbie
asked in Ask a question.

data abroad

Hello! I will be travelling to India next month and I was hoping to add an allowance of data on my SIM. Is this possible? 

2
Kash
iD Mobile Employee
2 months ago
Slap Head
Newbie
Slap HeadNewbie
asked in Ask a question.

Can i buy an add on international roaming package for use in india

Hi I'm just wondering if i can buy an add on international roaming package for use in india?

2
Kash
iD Mobile Employee
2 months ago
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