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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4826 Topics

Dig Bee
Newbie
Dig BeeNewbie
asked in Ask a question.

sim in ipad cant recieve sms app registration code

So due to my individual needs, I use an iPad and FaceTime instead of phone calls.But when I’ve tried to register to use app to check my usage etc it request my telephone number of the SIM card, so it can send me an sms code to register.Smarty saw this problem and had send via email option. I D mobile doesn’t so it’s next to useless as can’t register so going to have to cancel subscription with you!

4
Tom
iD Mobile Employee
2 months ago
Gavin Creber
Newbie
Gavin CreberNewbie
asked in Ask a question.

suspension

How do I contact you to remove the suspension that has been on my account for some time now.

2
Tom
iD Mobile Employee
2 months ago
K
Newbie
K40Newbie
asked in Ask a question.

cancelling 12 month contract due to poor service

Hi, has anyone had any luck trying to cancel their contract. Since I joined 4 months ago I constantly can’t make calls to landline number - I get a “you are outside your call allowance” message despite having unlimited calls/text. Sporadically happens with mobiles too or cuts out once connected. Today I couldn’t even send text messages! The service is faulty so I’d like to leave without being charged for the rest of the contract time. Anyone successfully done this? 

8
Tom
iD Mobile Employee
2 months ago
Nannaware Megha
Newbie
Nannaware MeghaNewbie
asked in Ask a question.

transaction number

I need my transaction number for switching to Id mobile 

2
Tom
iD Mobile Employee
2 months ago
S
Newbie
SunnybearsNewbie
asked in Ask a question.

how long to transfer a number?

When I try and submit the keep your number form it says error processing and also if I have already provided a PAC code at time of ordering it’s being processed. My phone was activated on Monday this week. How long should I wait before attempting to contact ID?  I know it’s prob been asked before but my search didn’t come up with an answer.  Thanks  

8
Tom
iD Mobile Employee
2 months ago
Dimitar Parashkevov
Civilian
Dimitar ParashkevovCivilian
posted in Ask a question.

buying phone and new account

Hello I have a few questions about buying a  phone from you

1
Tom
iD Mobile Employee
2 months ago
Sam Khan
Newbie
Sam KhanNewbie
asked in Ask a question.

Referral Gift Not Received

Hi, I've referred a friend and they've paid 3 bills but I've not received the gift. They had the same problem and have now had £15 credit applied to their account. Can someone help please? 

1
Tom
iD Mobile Employee
2 months ago
Markymark888
Newbie
Markymark888Newbie
asked in Ask a question.

Cannot send premium shortcode txt

Hi all, Have read all previous topics related to short codes and appear to have followed all steps but still can't send a premium text (although ID have charged me 15p!) I have ensured my spend cap is sufficient, switched on and off, adult filter and whatever else I can think of but still no joy. Anyone able to offer any further insight please?

1
Kash
iD Mobile Employee
2 months ago
Markymark888
Newbie
Markymark888Newbie
asked in Ask a question.

Cannot send shortcode sms

Hi all, Have read all previous topics related to short codes and appear to have followed all steps but still can't send a premium text (although ID have charged me 15p!) I have ensured my spend cap is sufficient, switched on and off, adult filter and whatever else I can think of but still no joy. Anyone able to offer any further insight please?

2
Kash
iD Mobile Employee
2 months ago
P
Rookie
petiteroses92Rookie
asked in Ask a question.

Network has become very poor one week after joining ID

Hi all. I had excellent network coverage the first week I joined ID (5G practically everywhere), now I am on 3G or one bar of 4G in Nottingham city centre. Not being able to browse the internet or use apps in a city centre is unacceptable. Has anybody else experienced this? It was fine last week!

12
Tom
iD Mobile Employee
2 months ago
Guy Carter
Civilian
Guy CarterCivilian
asked in Ask a question.

Switching Numbers Error

I have tried switching my number from Vodafone and have come up with an error message saying "something went wrong". I haven't used my PAC code before. It's still within it's expiry date. My transaction code (which begins with a 4) seems to be right. All the details are correct to be honest. Can anyone help me work out how to switch to my previous number? Can I request a new PAC code? 

2
Tom
iD Mobile Employee
2 months ago
Daves
Rookie
DavesRookie
posted in Ask a question.

setting a pin or password to protect against Sim card swap attack

I cannot get past auto telephone bot so I’ve posted this question because I cannot find an answer on the web site. Protect yourself from a SIM card swap attack Set up a PIN or password on your cellular account. This could help protect your account from unauthorized changes. Check your provider’s website for information on how to do this.  

16
Daves
Rookie
2 months ago
B
Newbie
Bartle45Newbie
asked in Ask a question.

Plan Change

I have a plan with This is £6 for 4gb of data. I have applied for a new plan of £6 for 8bg data. I assumed there would just be a change of plan but I have been sent a new SIM card with a new phone number. I wish to retain my existing phone number but cannot get a PAC. How can I just change to the new plan with my existing number please.

6
Tom
iD Mobile Employee
2 months ago
JoeKing
Sidekick
JoeKingSidekick
asked in Ask a question.

Unable to make calls! 😤 Monday 19th February 2024

Hello all yes It's me yet again I've been under the weather and aware of issues on IDMobile. As of today Monday 19th February 2024 I'm unable to make calls.When I make a call I'll get all the regular announcements broadcast from, The number is not recognised, You've dialed an invalid number etc etc.Since the real major outage a few weeks ago I've had limited services as I may not have fast data speed to no data or call. While in Colchester early today I had lost the ability to make calls. Back in North London Barnet and Enfield I'm also unable to make calls and it's now 4.30 PM. I did manage to make two calls to two different networks but it has since gone back to unable to make calls.Sunday afternoon I had slow 4G speed and at some point it reverted back to max 5G.Past week and again today I checked network status. Always states Our system hasn't reported any network issues like wise with Three 😉.At least I have my mobile data 😇 for now

3
Tom
iD Mobile Employee
2 months ago
S
Newbie
SharNewbie
asked in Ask a question.

Apple tv code

Hi, I followed the link in the email for 3 months free Apple TV, and followed the instructions (logged in to apple, agreed that I will be billed if I don’t cancel by 3 months, etc). I’ve ended up on an apple site that is asking for a code to redeem the offer. Is this right? Where will I find a code? Thank you! ( ps. I’ve tried doing this on an android phone, and also a windows laptop)

3
Tom
iD Mobile Employee
2 months ago
D
Newbie
David56Newbie
asked in Ask a question.

Track roaming uaage

I can't see how to track my usage of EU roaming data, either on the app or the web site.I can see my total data usage but I need to check how much of my roaming allowance I've used.I know my phone will keep an estimate, but I want to see the figure which iDmobile has logged.

6
D
Newbie
1 month ago
Bryan Smith
Newbie
Bryan SmithNewbie
asked in Ask a question.

esim

Installed airalo on pixel 7. Now only shows airalo as sim1 and SIM 2. I'm not receiving any calls or texts from UK or id mobile. I'm in Vietnam at moment. I cannot make calls either? Any help please ?

11
andewhite
Legend
2 months ago
TomThumb
Newbie
TomThumbNewbie
posted in Ask a question.

No viable upgrade path

Not a happy customer.ID mobile upgrade policy is forcing me to look elsewhere.I’m not one for upgrading my phone at every new series launch, so if my mobile is still working, I’ll change it every 3-4 years, so after the usual 24mth contract, I’ll switch to a sim only deal & then upgrade at will. Now the time is here to upgrade, the best handset ID can offer me is a Samsung A25.My only downfall was by taking sim only deals from ID mobile. ID are confident & happy to sell me a new contract on any handset (S24 or Pixel 8) resulting in me loosing my current mobile number. (loosing phone number is not acceptable)But there is no upgrade path to a quality handset while retaining my current phone number. (as per live chat) Live chat suggested porting my number away to another provider for a month > then porting it back, not a chance I’m doing that. ID keeping costs at a reasonable level, only providing online support via automated systems is all well & good, but the human intera

8
Tom
iD Mobile Employee
2 months ago
S
Newbie
Sbles37Newbie
asked in Ask a question.

cancel disconnection

HelloI’ve been trying to contact someone to cancel my disconnection request! It is nigh on impossible. Can’t do it on the app, can’t access live chat, no phone number to call!!   please advise ID mobile 

2
Kash
iD Mobile Employee
2 months ago
Teri Campbell
Newbie
Teri CampbellNewbie
posted in Ask a question.

sim

I have received my new phone but haven't received a new sim with it I'm wanting to keep my same number but my sim doesn't fit new phone  Can 1 be sent out with my original number on it?

1
Kash
iD Mobile Employee
2 months ago
Chris Greenham
Newbie
Chris GreenhamNewbie
asked in Ask a question.

itemised bills in foreign language

How can I change the language in my itemised bills page, everything else is in English but not the monthly itemised bills.

12
andewhite
Legend
1 month ago
J
Newbie
JoleahNewbie
asked in Ask a question.

Cancel contract within 14 day cooling off period and keep number

I would like to cancel my contract. I am within the 14 day cooling off period. I would also like to keep my original number that I brought over to you from my previous provider.The signal is absolutely appalling. I don't get 4g or 5g in my house AT ALL. I don't even get regular reception. It's impossible to use.Can someone please contact me about this before the cooling off period has ended as your customer service & live chat are just as has hard to get hold of as signal. Very disappointed. 

1
Kash
iD Mobile Employee
2 months ago
G
Newbie
GazzManXNewbie
asked in Ask a question.

Can't create an account.

I can't register for an account because it says my details are wrong. It's my name and DOB, I actually know these things off by heart. 

7
Kash
iD Mobile Employee
29 days ago
Vincent6368
Newbie
Vincent6368Newbie
asked in Ask a question.

how much will i be charged if i leave ID mobile 3 days after my new month starts

hi, how much will i be charged if i leave ID mobile 3 days after my new month starts? e.g. i have a rolling monthly plan (i.e. no fixed contract) and my monthly charge is £5. what happens if i only leave ID mobile 3 days after the new month starts (i.e. when my old no is ported over to the new network). thanks 

5
Tom
iD Mobile Employee
2 months ago
I
Civilian
IrishRoverCivilian
asked in Ask a question.

iD mobile 3 year address history.

Spoke with team on X

2
Kash
iD Mobile Employee
2 months ago
Terms & Conditions
Why iD Mobile?