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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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z4kNewbie

asked in Ask a question.

£50 Currys Gift Card not received

I ordered a pixel 7a from iD and along with the order I was promised a £50 currys gift card. The time for me to receive the gift card has now passed and I still have not received it. Someone please help

asked in Ask a question.

Replacement SIM activated.. then stopped working

HelloI have received a replacement SIM. After speaking to a rep on the chat service to activate it, it began working fine, then a few hours later it stopped working. I’ve tried the replacement SIM in different phones, and although they detect other SIMs, they cannot detect the ID mobile SIM. Calls to the SIM say that they cannot connect the call. I can’t log into my ID mobile account or use the app to see what is happening, because it wants me to verify my number, but the SIM cannot send or receive any calls or messages at all. Does anyone have a clue? Many thanks

Seung-Hwan KimNewbie

asked in Ask a question.

I would like to cancel my PAC request

Hi, Is there any way to cancel the PAC request even though I got a message from ID saying that the switch request have been received by the other network. Many thanks,Seung

Max IrvingNewbie

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data/ calls/ texts not working

I have an issue, iD mobile claims that I have unlimited data and calls/texts but it doesn't let me make calls or texts or use my data saying that I need to pay more money yet I am still paying for my bundles every month. I decided to wait until my bundle renewed and it is currently full but it's still not letting me use my data saying I need to sign into the network but redirecting me to an error page, I have filed an official complaint over a month ago and was told I would hear back from them within 5 days but have heard nothing. This is unacceptable. Please fix this as I am paying £15 a month and am not even able to use anything that you claim to be providing me. Thanks, Max

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Cannot place order on MS Edge..Mesage device data_info.browser_language is invalid or missing

Trying to place an order online using MS Edge browser and at the very last stage when it says it will “debit 1p from your credit/debit card” i get the following message after entering my debit OR credit card details….“ device data_info.browser_language is invalid or missing” The orderdoes not proceed

asked in Ask a question.

wont accept my pac

It keeps telling me something went wrong. then I tried it via the app link but it says it’s a link not authorized and to refer to administrator. ??!!!!

Michael mobileNewbie

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Problems setting up iphone 14

I’m getting rather frustrated attempting to set up my new iphone14 by linking it to my old iPhone to transfer all the data. I’m now on my 4th attempt. During the set up it keeps wanting to instal software 17.0.3 but appears to keep sticking whilst installing. After selecting ‘install now’ the spinning cursor appears on screen next to the words ‘install now’. I’ve been leaving it for hours but without success.You do not appear to be able to opt to install the update later (ie after you have set up the phone & all data transferred). You can’t even access any other screens on the phone whilst the update screen is displayed. The only option I have is to end the set up and start again but keep experiencing the same issue.please can anyone offer any help or advice as I current don’t have a phone I can use.

AnynamewilldoNewbie

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2nd Sign Up Issues - Advice Sought

So i successfully got to sign up one sim, so i do know the process. i buy another sim and repeat exactly the same process and all i get is red error message ”OOPs” again.i know that i cannot register two sims on one account profile so im [trying] to crate new profile.my steps:step 1 - use safari browser with no lastpass or autofillstep 2 - enter new idmobile sim numberstep 3 - enter surname in all caps >>>» opps message again <«please advise - can admin sign me up for me as i already have an account? why arn these sims preregistered to buyer?

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order

Hi, I placed an order on the 27th of November. I received an email stating the item in the colour chosen was out of stock. They are waiting on it coming back in. I've not heard anything since. I've tried the live chat but only ever get the bot, who is not helpful at all. Is there a email address I could contact. I'm working 12hr shifts and don't have time to phone. Trying live chat on my brakes but only getting the bot.

EM6Civilian

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invalid MMI code message. looking for IMEI

I need my IMEI code to apply for my free gift. When I type in *#06# a message comes up saying connection problem or invalid MMI code.I have tried switching off my phone, putting it in flight mode, restarting my phone, turning the Internet off. It still isn't working. I haven't got the sim card tray anymore or is it on the actual sim card? I also don't have the box! Any ideas?

truthseeker9Newbie

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New 25gb sim only contract

Hi, I’m trying to buy an ID Mobile 30-day rolling sim only plan which I saw on Uswitch: 25gb/£7pm. When it took me to the checkout on the ID Mobile website it says that I will be paying £10 pm after 6 months. Is this a mistake or something as it did not mention this anywhere else?Would I be able to haggle to keep the price at £7 when it reaches 6 months?Thanks in advance

Adam KerrisonNewbie

asked in Ask a question.

broken phone

Hi ID Mobile. My phone literally just stopped working today. The screen is blank with random flashy colours every few minutes popping up. It hasn't really worked properly for the last 6 months of use lots of freezing problems and the touch screen is awful now it appears to have finally died.A hard reset wont work I have already triedWhat can you do for me?

Matt10012Newbie

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i recently upgraded will i still get charged for my old phone?

I recently upgraded to a new phone, will I still get charged for my old phone?

NB12345Civilian

asked in Ask a question.

Pay monthly phone - combined bill required

I am looking at purchasing a Samsung Galaxy S24 Ultra over a 24 month period.I am able to expense the entire monthly payment if the handset price and airtime are bundled into one monthly cost & not split out / itemised on each monthly invoice. I understand that many of the larger networks (O2 / EE / Vodafone / Three) now split the cost of phones into a handset bill and an airtime bill. I have asked the ID mobile live chat whether they split the costs or combine, but they weren’t able to confirm either way, nor were they able to provide me with an example invoice.Can anyone shed some light on how the pay monthly contracts are billed?

AnonyhedgehogNewbie

asked in Ask a question.

Unable to make or receive calls.

I am unable to make or receive phone calls this morning. I data and texts are working. Have tried another sim on another network so not my phone. Anyone else having issues?

JadeywadeyxNewbie

asked in Ask a question.

overr charged for last bill?

I have recently switched providers as I’m out of contract and was told the last bill would cost £20.16 but was charged the full £36. Could this be looked into pls?

posted in Ask a question.

Network Coverage

Hi My wife and I are both with ID mobile have the same contract and handsets. She is sat next to me with no coverage I have 4g what is going on

nobbyNewbie

asked in Ask a question.

How long are contracts for the plan changes I can see offered in my account?

I want to change my plan to SIM only. have a selection of plans offered through my account but it doesn’t specify anywhere how long the contracts are - can someone please advise?Thanks!

Waynej1878Civilian

asked in Ask a question.

No service or data at all

Since 10:30 this morning I have had no service at all. I pay my contract to be able to use it. Haven't been able to receive calls or nothing. Its now half 5 and still nothing has changed. What's going on because this is a joke.

asked in Ask a question.

Not receiving texts from numbers.

Hi I'm not receiving texts from all numbers that have tried, recently ported number in without any other apparent problems. I text them, but no texting reply, when I've called them they advise that they replied. Any useful info !Regards Colin

RosanaLopesNewbie

asked in Ask a question.

data not working after an upgrade

I’ve upgraded my phone this week and my data doesn’t work, I have enough data and the settings all seem correct - is someone able to help?

ScottjNewbie

asked in Ask a question.

calls to landlines not connecting

I'm attempting to make calls to landlines and nothing will connect, including my own home.Mobiles are connecting no issues having tried several family members. Need assistance ASAP

Anthony2021Newbie

asked in Ask a question.

New Pay Monthly Plan and then going travelling. Roaming question.

I’ve read here - EU Roaming Fair Usage | Help & Advice | iD Mobile Network However, if I sign up for a new pay monthly plan and then I go abroad on a one way flight and think I will probably be galivanting for 3 months or so what will realistically happen? Will I no longer be able to use my minutes etc after a certain period? Will I be okay? What if I go to a country not included in roaming and I buy a local sim and use for a few weeks? Will this still be classed as “permanent roaming”?

DP1710Civilian

asked in Ask a question.

Trouble transferring old number HELP!!

HI, I bought a new mobile two days ago that has arrived today. When purchasing i was asked if i would like to keep my old number. I said yes and entered the PAC code.MY new phone has arrived today along with my ID Mobile sim.It seems that i now have a new number and my old number has not been transferred. I have spoken to the place i ordered and they tell me that everything is in order but it is not.Will my number transfer over? If so when, i thought this would have been done? What should i do?I downloaded the ID Mobile app on my new phone and in the app it has my new number i do not want.Please help asap. Pretty annoyed…. Waiting,DP1710

Patryk BiernackiNewbie

asked in Ask a question.

calling to poland

I need to be in touch with Poland phone members. What I need to do?

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