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need my transaction number urgently ive lost the emal and seem to be going round in circles

Zoe Gardner
Community Member

Lost my welcome email, need transaction number to be able to keep my daughter number on her phone. I can’t get sense out of the bot thing, live chat, isn’t really live chat  and I’m going round in circles 

Best answer by MZone

On the live chat you need to type “talk to a person”

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    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1218 replies
    • Answer
    • April 12, 2025

    On the live chat you need to type “talk to a person”

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • April 14, 2025

    Hi ​@Zoe Gardner 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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