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Question

need my transaction number urgently ive lost the emal and seem to be going round in circles


Zoe Gardner
Community Member

Lost my welcome email, need transaction number to be able to keep my daughter number on her phone. I can’t get sense out of the bot thing, live chat, isn’t really live chat  and I’m going round in circles 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 933 replies
  • April 12, 2025

On the live chat you need to type “talk to a person”


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 14, 2025

Hi ​@Zoe Gardner 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom