new phone is getting very hot

Hey there ​@Just, sorry to hear that.

What phone is it, and when did you order it with us please?

Thanks,

Tyler

Pixel7a purchased Monday delivery was Tuesday 

HI ​@Just 

Did you purchase this handset through an iD Mobile contract?

If so:-

• I purchased from idmobile.co.uk or via the iD Mobile telephone sales team.

If your phone develops a fault within 30 days of purchase, simply chat to us (type ‘talk to a person’ to speak to an agent’) and we'll arrange an exchange.

• I purchased from Carphone Warehouse, Currys (in-store), e2save or mobiles.co.uk:

If your phone develops a fault within 30 days of purchase, contact the retailer directly and they’ll arrange an exchange.

• My phone is broken. How do I get it repaired?

There is also this:-
https://www.androidauthority.com/google-pixel-7a-problems-fixes-3333284/
(Scroll down to Problem #3: Pixel 7a overheating)

I hope you find an answer x

 

Hey there ​@Just, we hope the kind advice from ​@Decembersangel72 has been able to help.

As you’re still within the returns window, you should be able to ask for an exchange or a return free of charge for the device you have if you contact the vendor you purchased from.

Thanks,

Tyler