Voicemail Message Keeps Getting Reset

Hi @TheDawg,

Welcome to the Community!

Please visit the link below and it should assist you further.

https://community.idmobile.co.uk/getting-started-152/how-do-i-set-up-my-voicemail-45098#:~:text=How%20do%20I%20access%20my,phone%20to%20access%20your%20voicemail.

If you still have issues, please contact our Live Chat Team.

Kash

Thanks Kash, I already do that, but I have to do it every few weeks as the custom greeting resets back to the default greeting.

I’d like to find out why it keeps resetting.

Thank you for getting back in touch @TheDawg 

Does the message reset on a particular date or does it happen at anytime? 

Do you notice any other changes to your settings/service at the time of this happening? 

Also, can you please confirm which handset you are using? 

Thanks, 

Nat 

Hi Natalie,

No, it’s totally random.  Nothing else changes (that I’m aware of).

It’s an A54. 

Hi @TheDawg, have you contacted the iD Mobile live chat regarding this issue? It’s likely that a ticket will need to be logged with our technical team to investigate the issue further.

Help and Support | iD Mobile Network

-Lauren

This has been happening to me for months. Id mobile have been useless. They keep saying this never happens. Escalated it as high as I can. waiting for reply. S24 plus

Thanks for confirming it’s not just me.  I’ll add my name to the list of people. 👍

They have ruled out

Three as ID use there network. The sim card and the phone. They have offered me money to cancel the complaint. I have asked to be released from the contract as they are not providing the service I'm paying for. Over the last few months multiple letters saying it's solved when it's not. Just waiting for higher up to reply. 

Hi @Nathhanade,

Sorry to hear that.

If you require further assistance, please feel free to get back to the Complaints Team.

Kash

Hello @Kash 

Unfortunately after a lot of calls to the complaints team, I'm still going round in circles.

I’m told to wait for a letter each time. This adds another week to the months already waited.

I have asked for someone from the tec team, to call me to discuss options as nothing changes.

Apparently the tec team will not speak to me direct.

I’m open to any suggestions you may have at solving this on going problem.

I do not and will not except bribes to drop the complaint.

Hey there @Nathhanade, we’re sorry to hear that. If the complaints team are still working on this, we’d recommend keeping in touch with them directly.

I’m not sure there’s much we can add further here in terms of this that they can’t or haven’t already, or will continue to work with you on.

Is voicemail not working at all, or just keeps resetting?

Thanks,

Tyler

Was there any update on this?

Just received a letter today saying the problem does not exist and that's the end of it.

Will change to a better network as soon as contract runs out.

Thanks for the update.  Think I’ll do the same.  Strangely this week, the voicemail automated voice changed for a day!  Then changed back!

This won’t help, but might offer a reason. You probably know most of this, but just in case:

iD Mobile piggybacks off of Three.

I assume iD works in the same way. But Three updated their voicemail service in the early part of this year, so I’d have to say iD’s did too.

On Three’s new system saved voicemails are retained for 15 days. One might think that’s a low amount of time, but I understand as a business they are not obliged to keep them indefinitely as they take up storage space on their voicemail servers.

Also on Three there is a storage limit of roughly 130 messages, which, according to Three, is based on roughly 30 seconds per recording. So even if you were not over the 15 days limit any further voicemails would potentially cause the oldest saved messages to be deleted.

I would therefore say if you’re both receiving a high volume of detailed voicemails (let’s say 1 minute per recording) then maybe your allocated space is getting used up on the voicemail server and thus the server coughs and poops itself and resets your personal greeting.

I also doubt this is relevant , but any messages you haven’t listened to are retained for 22 days, whereby they too are deleted.

Obviously (and I totally understand why you’re offski) moving to a new provider will also cause the loss of saved voicemails.

edit. I would guess to say this might also (the reaching of their server limit) be a reason if you don’t delete each message that you listened to immediately after hearing that message.

My message has been deleted again.  Not helpful when trying to run a business.  I’m off as soon as my contract ends.

​@TheDawg Sometimes our posts go for review. I get this a lot. It should, once iD check it, be released but this can take anywhere from a few hours, to 24 hours to (based on one post recently) around 3 days.

But it should show and when it does anyone subscribed to that topic would get an email notification of your post (the poster doesn’t)

Hi ​@Daz_S , I meant the personal message on my voicemail.  I need it as it explains to my customers about when I can and cant take calls.  The voicemail system keeps deleting it at random times and replaces it with the System Greeting.  Therefore my customers think I’m ignoring them.

Oopsie, my bad 😬

I can’t help with the bizarre saved greeting being deleted. The only thing to note is that some are now saying the time before the incoming call gets sent to VM has been fixed to 15 seconds, when previously we had some control on the time. I wonder if you previously changed the default time yourself and this has highlighted an issue at their end?

Hello ​@TheDawg 

Thanks for getting back in touch. 

We are sorry to hear this has happened again. 

To confirm, did you ever reach out to the team to raise this as a complaint or to have a ticket raised with the technical team?

Nat 

Hi Nat,

Yes I spoke to support, all they suggested was that I go to my nearest Curry’s and have the message set up again.  When I said that’s not the issue, I can do that (besides its a 50 mile round trip), they said they couldn’t offer any more help.

🤷‍♂️

That answers that then!

Hey there ​@TheDawg, we’re very sorry to hear that.

If you’d like us to re-raise this, we can send you a PM to investigate further if you’d like?

Thanks,

Tyler

Hi Tyler, of course. Thanks.

Hi ​@TheDawg 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

This happens to me frequently, and I have to keep re-recording an outgoing message.
The excuse about reaching a storage limit etc is a red herring and just fobbing us off….this happens even with very low call-volume. Clearly it is another glitch in the id mobile system they that are unable to fix. (It is a non-existant proplem with other suppliers of similar service I have used….)

Basically, the ID mobile service is pretty cheap, and as always you get what you pay for.
I understand this, and am happy to put up with all their signal outages, ‘unusual’ customer service etc.

So if this means phoning myself up regularly to check whether yet again my message has been deleted, then so be it.