voicemail on iphone

Hi @ChrisISme 

Welcome and thanks for posting. 

We are sorry to hear you are experiencing issues with the voicemail service. 

Can you please confirm, are you not receiving notifications when you have a voicemail?

We would recommend checking that your Voicemail settings are correct. Information on this can be found here. 

Also, please ensure your mobile number is showing correctly in your handset settings. You can check this by selecting Settings/Phone/My Number. 

The number will need to start with +44 and not 0. 

Thanks, 

Nat 

No, i get the voicemail text alerts, but if you look here, you’ll see that my voicemails to thus number would appear on the phone as named and logged messages, now i have to call a mailbox and wait through the system reading out the number for every message.. i just wanted to ask why it’s different, is it because it was o2 before and it’s a network thing? Or have i missed something when setting up new phone? 

[REDACTED IMAGE]

Hi @ChrisISme 

Unfortunately I wouldn’t have an answer as to why it’s different, just that it is, to access voicemail services we’d recommend calling the voicemail number.

(I’ve removed your image as it had some personal information)

Tom