I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless I'm in the house like now I only get excellent signal through my home WiFi.Thats it,I will never ever use id mobile ever again when my contract ends.so so dissapointed because if you actually got a brilliant signal as promised and 5g speeds id would be number 1 in the UK,sadly this is not to be.Im seriously considering reporting this company to the ombudsmen and Martin Lewis to do a report on television about ID mobile and the thousands upon thousands of customers who are paying for a service they don't get.Absoloutly rubbish.
I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless I'm in the house like now I only get excellent signal through my home WiFi.Thats it,I will never ever use id mobile ever again when my contract ends.so so dissapointed because if you actually got a brilliant signal as promised and 5g speeds id would be number 1 in the UK,sadly this is not to be.Im seriously considering reporting this company to the ombudsmen and Martin Lewis to do a report on television about ID mobile and the thousands upon thousands of customers who are paying for a service they don't get.Absoloutly rubbish.
Completely agree. What have I done. Transferred my entire family x 4 sims over from Vodafone to iD mobile in September 2024. Worst decision I have ever made regarding mobile phones. Horrendous service and absolutely zero customer service or options for help. None of our phones work I am permanently attached to WiFi and without access to WiFi have no service.
Furious and I will be contacting Martin Lewis as I used his website to get here. He should not be recommending this awful network.
+24Sorry to hear this. Is it Calls, Texts & Data that don’t work, or just a specific service? Thanks.
+24Sorry to hear you’ve been experiencing issues. The good news is, as part of the recent 3G Switch Off, our network partner 3UKs focus is to use the previous 3G bandwidth to improve 4G and 5G. Thanks.
Everytime I make calls,the other person aways says the line is breaking up.
The signal is absolute rubbish
It's disgusting that I'm tied into a contract for another 13 months!
Yes, me too it's been happening alot recently. The other side doesn't hear for seconds then conversation is out of wack. Really frustrating and annoying.
Yes, me too it's been happening alot recently. The other side doesn't hear for seconds then conversation is out of wack. Really frustrating and annoying.
I even had a brand new phone and it still happens,that's proof how bad this network is and its been going on for over a year already.
The network should be struck off!
I got a brand new Samsung from ID last year so it's not the phone.
Definitely my friend,it's the atrocious network.
Notice how you never get compensated or the problems never rectified.
Your just left tied to a contract that's not fit for purpose.
And infact they are breaking their contract with everyone that is facing problems because they promised us a service/network that we don't get.
That's the reason we signed up in the first place.
Once again can't make or receive any calls. It's 5th Oct pm Saturday night! This is becoming a very regular situation with ID. What the hell. I am paying a fully inclusive monthly fee for what? No service no phone reception at all. If I found myself in an emergency situation...no ability to call anyone! Can't even call voicemail.
Time to move on from this mickey mouse service. Absolutely diabolical.
I’ve only recently joined and am already thoroughly regretting it. Far worse signal and coverage than my previous provider. Significant parts of central London no signal at all. Will be leaving. Wouldn’t recommend anyone to join ID Mobile.
The id network signal is not very good I left EE to come I’d mobile never had a problem with EE network I’m not happy at all as soon as my contract is up I’m leaving and tell other people to stay clear of ID Mobile
+24Sorry to hear this
https://community.idmobile.co.uk/troubleshooting-177
Hopefully they help. Thanks.
I did what I was told but still no difference in signal I think I made the wrong think switching sorry to tell you this
+24No worries. Our network isn’t for everyone! If you recently joined, you can cancel your contract within 30 days and switch to another network.
Thanks.
I think this is just my opinion three are using all the Bandwidth on the Home Broadband service that's when the mobile side started to Deteriorate. when the Home Broadband came out.as three use to have the best speeds on 3g/4g/5g I have had only 1 bar normally 3/4 bars for the last 2 weeks and my speed Download 3 mbs upload 0.4 mbs .no wonder I got a good deal from id mobile with unlimited data as you see it's not worth using at them speeds .unless you like sitting around waiting for pages to load this is a total disgrace lucky I have a Labara SIM in my phone as well to help with the Data issues and to make a Decent call I have to go to the loft room up 2 lots of stairs. Hey well neaver mind multi network Sims and satellite phones will take over very soon John.
I'm having similar signal issues in the Rutland area, and also today in north Cambridgeshire / sandy area. It's been fine until around 2 or 3 months ago. May be coincided with the 3g switchoff but some areas now I get nothing at all where previously it was fine. I can't find how to complain either where I won't be asked to try switching my phone on and off again! It's not my phone that's the problem! Any ideas how to best feed this back?
+7I'm having similar signal issues in the Rutland area, and also today in north Cambridgeshire / sandy area. It's been fine until around 2 or 3 months ago. May be coincided with the 3g switchoff but some areas now I get nothing at all where previously it was fine. I can't find how to complain either where I won't be asked to try switching my phone on and off again! It's not my phone that's the problem! Any ideas how to best feed this back?
If you want to make a complaint follow these step below.
Like any network provider the signal is it's not guaranteed to reach you, it's a general coverage over an area. Many factors play a part in receiving a signal. That said if you previously was getting a signal and now not receiving a signal for no fault of your own the service providers should be held accountable.
What I can say when I was with EE I held them accountable and each time I had my monthly payments credited back to my bank account on every occasion as there were known issues with a group of commination mask in my area which were know to be faulty.
I've found IDMobile reasonable be it after a battle to get a rebate / credit back early part of my contract in January this year.
Good luck and hope you get your matter resolved.
Joe
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Hi
Please be respectful to your fellow iD community members, they are often just trying to help and give suggestions.
How long have you had issues with your coverage?
Do you have issues absolutely everywhere?
Tom
Then don't say that 5G is available in areas where it isn't,just had the email to say it's available in my street (23 houses so no confusion) and it clearly isn't
BS13 9HS
Totally agree….. The worst by far for reception, calls not connecting properly, hell even connecting to WiFi services is terrible. Will most definitely be leaving this poor excuse of a network when it comes to it. Not even being able to talk to someone regarding issues….. is an issue in itself.
+24You may be right, if you were previously using 3G Data and it’s now been switched off, this could explain your change in coverage. However, over time, 4G & 5G will improve. Thanks.
+24Our Coverage Checker is provided by Three UK (who power our service), and is only an estimate. Thanks.
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