I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless I'm in the house like now I only get excellent signal through my home WiFi.Thats it,I will never ever use id mobile ever again when my contract ends.so so dissapointed because if you actually got a brilliant signal as promised and 5g speeds id would be number 1 in the UK,sadly this is not to be.Im seriously considering reporting this company to the ombudsmen and Martin Lewis to do a report on television about ID mobile and the thousands upon thousands of customers who are paying for a service they don't get.Absoloutly rubbish.
+24If you’re having issues with Wi-Fi and Mobile Data, it might suggest an issue with the handset itself. Contact methods can be found here:
Thanks.
Really looks like it so much misinformation from your company
+24
Looks like the email would have bee triggered as there is 5G Coverage in your area (according to Three UK), but predominantly outdoors. What device are you using? Thanks.
Redmi Note 13 Pro 5G
+24Sorry, not too sure what these screenshots are showing, could you explain please? Also, as suggested by the Coverage Checker, 5G should be available in your area outdoors, not connected to Wi-Fi. Thanks.
Signal should be -65 or less (blue area) not -121,this is typical of the coverage I get from you, and your cell is a kilometer away and over 100 ft below , absolute terrible place to place a cell
+25
Apologies for this, we’d recommend using the coverage checker to see our estimates as to where 5G is available.
https://www.idmobile.co.uk/help-and-advice/coverage
Tom
You sent me a email notification you twats
+24I confirmed with our CRM team, the email is sent based on the map data from Three UK (screenshotted above). Three state:
Our coverage map meets Ofcom's High Confidence standard for 5G coverage. However, although these coverage results are accurate, the information is only a guide and doesn't guarantee service availability in a particular location. Coverage may vary depending on your device and whether you're indoors. We are continuously improving our network to ensure our 5G service reaches even more customers.
As we’re an MVNO who piggyback off of Three UK, we don’t have influence in the infrastructure.
Was your Xiaomi Redmi Note 13 Pro 5G purchased from ourselves? Have you tried any troubleshooting steps, such as Network Settings Reset? Thanks.
Following on from my original post a month ago, my complaint had been closed, despite it not being resolved. I phoned ID Mobile today and the complaints team are unable to progress my complaint, as it’s been closed due to the complaint being open for 30 days! Apparently this happens automatically. I have been waiting for them to give me a price to purchase the handset, to exit the contract…..! It’s not my fault it’s taken them over 30 days. I am now on hold to open a new compliant, which is just ridiculous. The complaints team are unable to help me without a live compliant ref number.
If the handset is the problem it’s come from ID so it’s ID that’s the problem….. My phone continues to drop down to 3G as soon as I receive a call from someone but according to ID 5G is now available in my area…… well it’s not. Like I’ve said it is by far the worst mobile network I have ever had and it’s bye bye as soon as this pointless contract ends.
+25
If you have a complaint open and don’t respond to the complaint team in time, they would automatically close it.
Please ensure you are responding to a complaint should you want your issue resolved, we can’t resolve an issue if you don’t respond.
Tom
Hi Tom,
Yes, I did respond in time. I contacted them with the required information within 24 hours of receiving the letter. ID Mobile said that they would then get back to me to advise how much it would cost for me to purchase the handset……. That took 4 weeks! They did not send me this information - I had to ring them to chase it up. That’s when they advised me that my complaint had been closed. This was due to no fault of my own. I was waiting for ID Mobile to provide me with the information. I have now spent yet more time opening a new complaint and having to get back to where I was in the process.
+25
How was it you contacted them within 24 hours of receiving the letter?
If you have a new, open complaint now, please continue there.
Tom
I joined earlier this year and have had next to no signal since then. I'm tied in for another 20 months so considering complaining too. So so disappointed …..
Absolutely agree with you on this. Im at month 21 now, i have zero bars on my phone at home right now and the wifi calling is trash. Terrible network and cant wait to leave
Writing on Jan ‘25 from Norwich. I’ve got an ongoing complaint with two days left on the deadline to get an answer. I want out without penalty (or proper coverage) and if that’s not on the offing as soon as I put the phone down it’s straight to the ombudsman. I’m not hanging around, I feel robbed.
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