Forgotten my password and can no longer access my account

Hi Eva, 

Have you tried making sure your username is correct? if not, try forgot username to make sure your username is correct and you’re regisered. 

Heres 2 articles that might help:

https://community.idmobile.co.uk/how-to-log-in-77/i-can-t-remember-my-username-31906

https://community.idmobile.co.uk/how-to-log-in-77/i-can-t-remember-my-password-31908

Hope this helps, stay safe!

Hi @evakam19 

Are you the individual that signed up for the account instore or online? For the information to match up correctly it needs to be that of the account holder

Have a look at here at our My Account and iD Mobile app FAQ’s, hopefully the answer to your query is there.

If not, we’ll need you to contact us directly, I’m afraid our contact centres are closed due to ongoing situation.

If you could please send us an email along with your Community username and a link to this topic.

We’ll pick this up,

Rich C

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Has my post answered your query? Then please mark it as answered so others can benefit.