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has id mobile gone down


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My mobile network connection is down again, it was working for about an hour. I look forward to seeing our compensation for this outage!


Stuart Law
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  • December 1, 2023

Same, mines been on and off all day - which has caused significant disruption to me running my business! Bradford, West Yorkshire.


ZaraBa92
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  • December 1, 2023

Hi 

 

Am based in Glasgow,   have no service !! I can't contact anyone and no one can contact me 😞


Olddoomplayer
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  • December 1, 2023

Leeds - showing no service, not had this before...


  • Helpful
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  • December 1, 2023

West Midlands is down since this morning, absolute rubbish service since i took out the contract 1 month ago.

I thought because it piggy backed off 3 network that it would be ok but complete garbage!

Apart from today, Emergency calls only and no Internet at work or home, for the past 3 weeks i have had trouble making calls with the other side not hearing me and still it’s not resolved, furious at this absolute JUNK SERVICE!!!!!!!!!!!!!


Jack Thelad
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  • December 1, 2023

on & off like a brides nightie ..if you go to the 3 network checker it ‘s switched off… 🤔

 


Josh Woodward
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  • December 1, 2023

Mines gone down, lost full signal no 4g will work. My partner is 6 month pregnant and I’ve been at work just got home. I need my phone incase anything happens thankfully it didn’t. Bit of a joke when we’re paying for a service if I’m being honest. It needs sorting asap and we better get some compensation for it 


Adam80
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  • December 1, 2023

Also down in Doncaster had no Signal/service all day now!


Craig Gibson
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  • December 1, 2023

Not working here in Newcastle under Lyme 


Czarlo
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  • December 1, 2023

East midland  (Grantham) Emergency calls only.It is not possible to log in to the ID account.


Sana Elisiario
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Ged84 wrote:

My down to can't log in app saying emergency calls only 

Me too, totally screwed me over today! Nothing since 10am and it's now 16.00!!! 

Has ID said anything else?


ZaraBa92
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  • December 1, 2023

Today had my nans funeral , no one could get hold of me or vise versa !!!! This is unacceptable !!!! Why i pay extortionate amount and have no service !!!


Shellll wrote:

Anyone having issues?? Mine is saying not registered to network not had this before? 

Down in doncaster since about 2pm came back on for 10 minutes then back off again. I can see there seems to be a national issue


Andy Shepherd wrote:

Not only no calls via the network but also not able to make or receive calls via WiFi - just getting the ‘not registered on network’ flag. My Wifi is StarLink so not connected in any way (got this because there’s no cable, 2mb copper and virtually no 4g signal here).

Can anyone else make calls via Wifi?

No same problem for me, no mobile network/calls and no WiFi calling. So basically cut off from friends and family. Appalling, but I bet we have to fight to see any compensation.


NooNoo12
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  • December 1, 2023
Nikhil P wrote:

Hi All, 

I’ve posted a topic on the issue: 

https://community.idmobile.co.uk/announcements-16/customer-notice-voice-and-data-network-issue-57026

In summary, there is currently a network issue impacting some customer, and we’re working with the team over at Three to get it resolved. We hope everything will be back up and running shortly. 

I’ll post any updates on the above topic. 

Thanks,

Nikhil

Im still getting not registered on network this is third time I'd done this .  pay £42 a month and 3 weeks last month it was away for checking as wasnt gettibg signal i got it back tuesday last week and now today again 13 hours its down no signal cant even connect to wifi the handset is fine curtys say nothing wrong its s22 but it really is bad its always losing signal


Janey07
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  • December 1, 2023

Yeah I'm in Staffordshire and it's been down most of the day, its so annoying, this is my only point of contact for my fall alarm too


NooNoo12
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  • December 1, 2023
NooNoo12 wrote:
Nikhil P wrote:

Hi All, 

I’ve posted a topic on the issue: 

https://community.idmobile.co.uk/announcements-16/customer-notice-voice-and-data-network-issue-57026

In summary, there is currently a network issue impacting some customer, and we’re working with the team over at Three to get it resolved. We hope everything will be back up and running shortly. 

I’ll post any updates on the above topic. 

Thanks,

Nikhil

Im still getting not registered on network this is third time I'd done this .  pay £42 a month and 3 weeks last month it was away for checking as wasnt gettibg signal i got it back tuesday last week and now today again 13 hours its down no signal cant even connect to wifi the handset is fine curtys say nothing wrong its s22 but it really is bad its always losing signal

Please when is it back up and will we be compensated and refunded for this as I've missed all my work calls today 


NooNoo12
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  • December 1, 2023
John the cyclist wrote:

My mobile network connection is down again, it was working for about an hour. I look forward to seeing our compensation for this outage!

I can't even use WiFi on mine either I can't get into work as need my mobile to login I can't use gpay or receive calls I'm fully cut off literally had to use my neighbours phone 


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  • December 1, 2023

Down in South Wales since 2.30pm. Not happy 🤬


Laine Pelnena
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  • December 1, 2023

West Yorkshire.  My and my daughters phones affected,  no network connection. Can't call or text. Emergency calls only. Using WiFi  when can........annoying 


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  • December 1, 2023

No service for hours.  I have wifi calling enabled but that’s not working either.  Anyone know why?

 


Pasg
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  • December 1, 2023

Why can't id give us their customers an update on this network outage? No service since 6am .Brief connection for about an hour since then nothing.


Nick12345
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  • December 1, 2023

Not working, 3 times went off today, Stoke -on-trent


back on in doncaster fo me 2 bar 4g but no idea for how long


Stuart Law
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  • December 1, 2023
Pasg wrote:

Why can't id give us their customers an update on this network outage? No service since 6am .Brief connection for about an hour since then nothing.

They can’t send a message out as their network doesn’t work!