Skip to main content
Solved

Using eSIM on Current Handset Before Transferring to New Phone

  • November 26, 2024
  • 2 replies
  • 135 views
P
Community Member

Hi,

My eSIM is ready but not yet downloaded but my new phone won’t arrive until the end of December. Can I activate the eSIM on my current handset now and later transfer it to the new phone once it arrives?

Thank you for your assistance.

Best answer by andewhite

Unfortunately ​@pandapinguino, an iD eSIM cannot be transferred directly from one phone to another phone. 

An iD eSIM must be downloaded onto the phone you’ll be using with your iD eSIM.

The “How do I activate my new SIM or eSIM?” community article might help.

View original
    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12550 replies
    • Answer
    • November 26, 2024

    Unfortunately ​@pandapinguino, an iD eSIM cannot be transferred directly from one phone to another phone. 

    An iD eSIM must be downloaded onto the phone you’ll be using with your iD eSIM.

    The “How do I activate my new SIM or eSIM?” community article might help.

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • 2349 replies
    • November 27, 2024

    Hi ​@pandapinguino 

     

    Welcome and thanks for posting. 

    As ​@andewhite has confirmed, we cannot transfer an eSIM from one handset to another however, we can arrange for a replacement eSIM to be sent once you have received your new handset. 

     

    This can be requested via Live Chat here. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement