phone wont make calls or receive

Turn off phone. Re-start.

I found my issue was with call forwarding being turned off? Had to also put my number in phone settings to get the call forwarding to work . 

Thank you, I've tried still doesn't work

Thank you, I've tried that it won't let me put my number in now! ...I've also disconnected from network, rejoined and restarted/ plane mode for a few minutes and back on nothing! 

I still have 4g/5g and can access Internet but can't call or receive phone calls!! 

Spoken to 3 people today from id mobile and they keep saying it will come back...its been over a day now! 

Hi ​@Alex89 

Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage

Has the 3G signal been turned off in your area recently?

Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Can you still use your data and send/receive texts?

What phone do you have?

Do you have VoLTE enabled on your phone? VoLTE is Voice over LTE and is the type of connection used and so you need to see LTE in your network connection (4G is only a label for the 4th Generation network and NOT the actual signal used).
 

You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

There are a few different ways to get a replacement SIM. Here’s everything you need to know:
 

If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

• Visit any Currys store.

Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

• Chat to us.

Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

• How do I activate my new SIM or eSIM?F.A.Q.

Let us know how you get on x
 

Hey there ​@Alex89,

We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.  

If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.

For latest updates, please see:

https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

If still having any issues, please do let us know.

Thanks,

Tyler