I was recently out of the country and since returning have been unable to make or receive calls.
I have activated all setting on my phone, switching them on and off continuously to hopefully see some change- however unfortunately have not been able to solve in any way.
Best answer by Decembersangel72
Hi
Is this now sorted? The THREE network was ‘out’ yesterday for everyone and so that may have been the problem but all should be back on-line again.
If not……
What phone do you have?
Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage
Has the 3G signal been turned off in your area recently?
Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Can you still use your data and send/receive texts?
Do you have VoLTE (Voice over LTE) enabled on your phone as you need this to connect to the LTE (4G) network?
You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.
There are a few different ways to get a replacement SIM. Here’s everything you need to know:
If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:
Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.
Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:
Let us know how you get on x
Hi
Is this now sorted? The THREE network was ‘out’ yesterday for everyone and so that may have been the problem but all should be back on-line again.
If not……
What phone do you have?
Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage
Has the 3G signal been turned off in your area recently?
Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Can you still use your data and send/receive texts?
Do you have VoLTE (Voice over LTE) enabled on your phone as you need this to connect to the LTE (4G) network?
You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.
There are a few different ways to get a replacement SIM. Here’s everything you need to know:
If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:
Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.
Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:
Let us know how you get on x
+24Hey there
We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.
If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.
For latest updates, please see:
If you’re still having issues now, please do let us know.
Thanks,
Tyler
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