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Disgusted with id mobile signal


Mark Carter
Community Member

I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless I'm in the house like now I only get excellent signal through my home WiFi.Thats it,I will never ever use id mobile ever again when my contract ends.so so dissapointed because if you actually got a brilliant signal as promised and 5g speeds id would be number 1 in the UK,sadly this is not to be.Im seriously considering reporting this company to the ombudsmen and Martin Lewis to do a report on television about ID mobile and the thousands upon thousands of customers who are paying for a service they don't get.Absoloutly rubbish.

68 replies

  • Helpful
 Contributor
  • 33 replies
  • March 11, 2024
Mark Carter wrote:

I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless I'm in the house like now I only get excellent signal through my home WiFi.Thats it,I will never ever use id mobile ever again when my contract ends.so so dissapointed because if you actually got a brilliant signal as promised and 5g speeds id would be number 1 in the UK,sadly this is not to be.Im seriously considering reporting this company to the ombudsmen and Martin Lewis to do a report on television about ID mobile and the thousands upon thousands of customers who are paying for a service they don't get.Absoloutly rubbish.

I'm absolutely 💯% with you Mark.

Took my contract out end of October and almost every single week i get no internet,cant make calls and i have to constantly call up and make a new complaint. 

Absolutely diabolical service and network and when I'm paying £30 a month for a service I'm not getting,then i say they are breaking their contract against me because i signed up for a service ID mobile just haven't provided.

Im trying to cancel my contract without having to pay any fees because it's not like i want to leave to go to another network cheaper. 

I just want what i signed up for and ID mobile have broken this contract almost every week.

I'm keeping all my complaints,screenshots etc as proof so i can report them also.

It makes my blood boil 😡😡😡😡😡


JoeKing
Silver Contributor
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  • Silver Contributor
  • 117 replies
  • March 11, 2024

Just make sure if you need to make a complaint just follow these steps 

https://www.idmobile.co.uk/help-and-advice/complaints-procedure


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • March 12, 2024

Hi @surfin @Mark Carter,

Welcome to the Community!

Sorry to hear about the coverage issues that you have experienced.

If you haven’t had any assistance yet or have any issues with raising a complaint at the link that @JoeKing provided, please let us know.

 

Kash


A303
New
 Contributor
  • New
 Contributor
  • 3 replies
  • May 31, 2024

Yes, my signal is next to useless. I’ve just just tested two different Android phones with two different sims sitting here at my desk in an industrial unit in a medium sized town. I’ve also tried them holding the phone up to the window (there’s a mast within direct line of sight but I don’t know which network(s) it belongs to.

The results are:

ID mobile 111 - 114 db - rated as poor

GiffGaff 85-80 db rated as good.

I’ve been traveling recently and have had appalling-zero levels of connectivity in The Cotswolds, Oxford, Stratford on Avon and even Central London!

 


WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • 2452 replies
  • May 31, 2024

It’s all subjective, every network sucks at certain locations. People tend to put EE on a pedestal but my iPhone 14 Pro says something different:

 


A303
New
 Contributor
  • New
 Contributor
  • 3 replies
  • May 31, 2024

ID sucks at every location I’ve been to. Vodafone didn’t.


WelshPaul
Platinum 
Contributor
  • Platinum 
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  • 2452 replies
  • May 31, 2024
A303 wrote:

ID sucks at every location I’ve been to. Vodafone didn’t.

If Vodafone have excellent signal where you are located or traveling to or from regularly, then go with Vodafone. iD Mobile offers a 30-day cooling-off period, I suggest you use it.


A303
New
 Contributor
  • New
 Contributor
  • 3 replies
  • June 1, 2024

Well past the 30-day period and service has got progressively worse ever since I signed up. So if you’ve nothing constructive to say then keep it to yourself.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • June 6, 2024

Hi @A303 

 

Please be respectful to your fellow iD community members, they are often just trying to help and give suggestions.

 

How long have you had issues with your coverage?

 

Do you have issues absolutely everywhere?

 

Tom


I joined earlier this year and have had next to no signal since then.  I'm tied in for another 20 months so considering complaining too.  So so disappointed …..


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • June 17, 2024

Hi @Abigailmstewart 

 

It’s worth noting that all iD Mobile plans have the option to return early on in the plan should you find signal is not what you expected, was this option not considered?

 

Tom


Hi Tom - no I didn’t know this.  The Complaints team are looking into it. Thank you for letting me know.  I'll certainly push this.


KSMDFS
New
 Contributor
  • New
 Contributor
  • 4 replies
  • September 6, 2024

Having the same issue with my id mobile, had it since march and.the signal is crap and I too travel all over the country.  Luckily I have a work SIM with Vodafone in my phone and use it most of the time.  Have complained 6 weeks ago, initially told me that they are covered due to the T & C terms, lame excuse.  Ripping people off if you ask me.  Next step is a complaint to ofcom and also about the length of time it takes time get any answers from them.  


Having a complete nightmare the past 7 days with no signal at home. Unable to access the internet or make/receive any calls. I rely on my phone for work and personal use. There is no landline phone and no broadband in our area. I have to drive 10 minutes from home and park in a lay-by in order to get a signal. After checking the network status online, it seems there is an issue in our area, that they are aware of. Today I have spoken to 3 separate ID Mobile agents - one acknowledged the issue in the area and said engineers are working to resolve this, and the other 2 said there were no issues. I have repeatedly asked to cancel my contract, as I am paying for a service that I am unable to access and it’s clearly not fit for purpose for my needs, being unable to access any signal at home. I work from home and the past week I have had to sit in cafes and public areas, which is completely unacceptable for making private calls. ID Mobile are insisting that I pay £322 to exit the contract (early termination fee), but I refuse to pay this figure, as the service I am receiving is unacceptable. I need to end the contract and find a provider which is reliable. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 10, 2024

Hi @KSMDFS 

 

Sorry to hear this, how long have you had issues with your coverage?

 

You have the same issues everywhere?

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 10, 2024

Hi @Living in the Countryside 

 

I’m sorry to hear this, please could you let us know the postcode where you’re having this outage?

 

If you leave before your contracted date, you’ll be subject to a termination fee.

 

Tom


Hi Tom,

 

My postcode is YO42 4PR. As mentioned above, these signal issues have been the past 7 days. It has not been an issue the whole time I’ve lived here. 
 

No, I’m not having signal issues anywhere but home and the local area. As soon as I drive 10 minutes from home, the signal comes back. I had no communication advising there would be an outage on the area, so was unable to make working plans around this. 
 

I don’t agree that paying a termination fee is acceptable, when I am paying for a service which I am unable to access. 


KSMDFS
New
 Contributor
  • New
 Contributor
  • 4 replies
  • September 10, 2024

Hi Tom,

 

I travel across the UK with my work and it's the same almost everywhere I go, signal is ok for a few minutes then starts dropping in and out, can't hear the other person or they can't hear me fully.  Am so fed up with it now even though I have given it a goog try out wherever I have been lately.

It almost feels like the carrier you use is throttling the service you provide to your customers so that theirs get a better reception.

Your standard get out clause of "it's in our T & C"about coverage is nonsense and I'm sure that Ofcom would be interested to hear more.  Even about the length of time it takes to get a response.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 11, 2024

Hey there @Living in the Countryside, sorry to hear that.

 

Checking your postcode, I can see that we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

As with any network, issues can occur and signal can sometimes be affected.

 

Have you tried the various troubleshooting methods below to see if they help at all?

 

https://community.idmobile.co.uk/troubleshooting-177

 

Thanks,

Tyler

 

 

 


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2235 replies
  • September 11, 2024

Hi there @KSMDFS, sorry to hear that.

 

When did your issue begin please?

 

And you believe your issue to be everywhere you go, no location specific based?

 

Thanks,

Tyler


KSMDFS
New
 Contributor
  • New
 Contributor
  • 4 replies
  • September 11, 2024

The issue began when I first received my phone, areas included around Bristol area, travelling the M5 towards Birmingham. North M6 Manchester to Penrith, anywhere around Dumfries, Kent area near westrham and oxted. Dorking, Oxford, Coventry travelling the M4 towards London 


Tyler wrote:

Hey there @Living in the Countryside, sorry to hear that.

 

Checking your postcode, I can see that we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

As with any network, issues can occur and signal can sometimes be affected.

 

Have you tried the various troubleshooting methods below to see if they help at all?

 

https://community.idmobile.co.uk/troubleshooting-177

 

Thanks,

Tyler

 

 

 

Thank you, yes I’ve tried all of the troubleshooting options available. If I had been notified of the outage I could have made arrangements to work from another location. It has been poorly managed. There was no prior warning at all. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • September 12, 2024

Hi @KSMDFS 

 

Okay, all iD Mobile plans have the option to return in the cooling off period should you find the signal isn’t suitable for you, as you mention having issues since joining, why was this option not taken?

 

If the same issue is happening everywhere, this is less likely to be a coverage issue, it’ll be worth trying the SIM in another device or a replacement SIM.

 

Tom


KSMDFS
New
 Contributor
  • New
 Contributor
  • 4 replies
  • September 12, 2024

Constant lame excuses from id mobile, many others having the same problem and all getting the same excuses, poor customer service.  Definitely won't be recommending id to anyone else


  • New
 Contributor
  • 2 replies
  • September 16, 2024

I have been using ID for a long period of time, around 2 years... but I think it is not working properly lately. I made a experiment using a Three SIM to check if the issue is that Three does not give good service to ID but It was not the case. Both ID and Three failed completely. We got nothing not even the possibility of doing a phone call. We could not get any data or signal using two different Samsung mobiles phones in Bournemouth beach. Later we checked with a Vodafone SIM and it worked perfectly. I though it might be my phone or Samsung phones but one of my friend who is using a Iphone 13 and ID have had the same problem. So, Something they are not going to tell is happening and after what I have read here I think it is a general problem.


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