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Voicemail not connecting

  • January 23, 2025
  • 5 replies
  • 181 views
C
New
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  • Cf7775
  • New
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  • 4 replies

Changed handsets last week and have had to call voicemail today, for the first time since the switch.

Call just hangs.  Says it’s calling but never connects.

Same on mobile network or on Wifi calling.

Was OK with the same SIM in the previous handset.

New handset is Pixel 9XL

Best answer by Kodadda

Yep, same issue for me.

And for this user too… 

 

Lots of issues today, it seems. 😕

 

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    5 replies

    K
    New
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    • Kodadda
    • New
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    • 3 replies
    • Answer
    • January 23, 2025

    Yep, same issue for me.

    And for this user too… 

     

    Lots of issues today, it seems. 😕

     

    K
    New
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    • Kodadda
    • New
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    • 3 replies
    • January 23, 2025

    (So probably nothing to do with your change of handset.)

    C
    1 person likes this
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      Cf7775
    K
    New
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    • Kodadda
    • New
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    • 3 replies
    • January 23, 2025

    Finally managed to check mine, so might be worth trying again now.

    M
    Helpful
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    • Moto_customer
    • Helpful
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    • 13 replies
    • January 24, 2025

    My voicemail working o.k. now. Earlier today it was requesting me to put in my voicemail pin code (about 1.45 p m.). Which I thought was unusual.

    I am thinking about changing my message centre pin code now...

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • January 24, 2025

    Hello ​@Moto_customer 

     

    Thanks for getting in touch with us here on the community. 

     

    We are glad to hear you have now been able to access the voicemail feature. 

    Information on adjusting the settings and PIN can be found here. 

     

    Please let us know if you have any questions.

     

    Thanks, 

     

    Nat 

    Reply.


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