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Trade-In collection progress

  • February 25, 2025
  • 5 replies
  • 303 views
W
Active Contributor

How can I check the progress of my Trade-In please? The phone was packaged and sent in the envelope provided and I paid extra for special delivery however I have had no acknowledgment of receipt and no way of knowing progress etc.?

Best answer by MZone

Use the reference number on the special delivery to check if it’s been delivered via royal mail’s website. I’m sure you will get some sort of confirmation email when it’s been sorted. 

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    5 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • Answer
    • February 25, 2025

    Use the reference number on the special delivery to check if it’s been delivered via royal mail’s website. I’m sure you will get some sort of confirmation email when it’s been sorted. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    Active Contributor
    • Westronman
    • Author
    • Active Contributor
    • February 25, 2025

    Haha of course - don’t know why I didn’t think of that. Ok its definitely been delivered - thanks!

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 25, 2025

      Hello ​@Westronman 

       

      Thank you for getting in touch. 

      We aim to keep you notified via email but as ​@MZone has advised, you should be able to track the progress of the return via the unique tracking number provided.

      Please let us know if you have any questions?

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      W
      Active Contributor
      • Westronman
      • Author
      • Active Contributor
      • February 25, 2025

      Thanks. Yes I have unique tracking number of return however is there any way I can progress the Trade-In payment etc.?

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 25, 2025

      Thank you for your reply ​@Westronman 

       

      We would recommend taking a look at the information available here. 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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