Pay As You Go

Everything you need to know about Pay As You Go

  • 521 Topics
  • 1,531 Replies

521 Topics

R
Rygella
asked in Pay As You Go

Can't reply to Barclays fraud short number 60183

I’m unable to reply to a text from Barclays checking whether a transaction is fraud or not with a simple Y or N. It keeps stating failure to send. Tried raising this on live chat and got nowhere.Please advise 

5
Mohsin
iD Mobile Employee
3 years ago
R
raoufaslam
asked in Pay As You Go

I don't receive sms from hmrc, mobile banking, whatsapp... it is the One-time password messages that I am not receiving from different services.

I don't receive sms from hmrc, mobile banking, whatsapp...it is the One-time password messages that I am not receiving from different services.

8
Will
iD Mobile Employee
3 years ago
K
Kickitdanb
asked in Pay As You Go

im brand new here

Hi i got a few questionsFirst question is id mobile ligit is it real ? Because I'm reading alot about you guys doing alot of fraudulent behaviour If it is what phone would you recommend getting i like galaxy ,huawei, Google i just don't know what one Also why is id mobile data so cheap ?its just not making sense to me how cheap it is Also one last question I use Snapchat to live call I won't be charged extra for that right?Thanks for reading this and thank  for your help 

1
Emil
iD Mobile Employee
3 years ago
Em Ma
Newbie
Em MaNewbie
asked in Pay As You Go

Not receiving texts

Hi, I’ve just had a new SIM from ID and transferred my old number over.  I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

9
Mohsin
iD Mobile Employee
3 years ago
M
McCue21
asked in Pay As You Go

cancellation of account ,no sim

 My SIM card was never activated or used so I can’t register to cancel my account.I have just signed up to a new contract with you but need to cancel the existing one which has never been used.I have a record of the account number and the mobile number.

1
Will
iD Mobile Employee
3 years ago
armless31
Rookie
armless31Rookie
asked in Pay As You Go

sim free phone

hi all can i purchase a sim free phone from id on carphone warehouse and put my existing  id sim  card into the new phone.will it just carry on at the existing monthly bill.i am able to upgrade but dont want any of the phones on the list.luckily i can afford a sim free phone i want ,many thanks 

8
Mohsin
iD Mobile Employee
3 years ago
F
Fuzzybear
asked in Pay As You Go

lost mobile and not registered

Mobile phone has been lost and I need to block the sim. As I have never registered the account I am not able to do this online, live chat is not available and there are no email or contact numbers. I have cancelled direct debit as a precaution and please consider this notification of a lost phone.  Any charges incurred from now I am no longer liable for. Thanks

1
Mohsin
iD Mobile Employee
3 years ago
L
Newbie
Lianne1983Newbie
asked in Pay As You Go

Sim only card delivered

Hi.  I have just upgraded from a contract to a sim only  deal for 12 months. My app shows the upgrade correctly and what my monthly payment will be.. I've just received a new sim card.. Do I still need to use this? As mentioned it's already showing the upgrade on my current sim.. Many thanks Lianne 

4
L
Newbie
3 years ago
S
sossidge
asked in Pay As You Go

PAYG Sim expired before 90 / 365 Days

MorningI’ve inadvertently left a PAYG for more than 90 days without using it. Is that number now retrievable? Happy to top up, but can’t figure out how if the Sim is inactive thanks in advance

3
Michelle
iD Mobile Employee
3 years ago
P
PGL
asked in Pay As You Go

Closing my account without a sim

I don’t have my sim card (lost) and want to  pay my final bill and close my account. I have scoured the site, but without the sim I can’t set up an online account and complete the actions above.Grateful for some helpP

1
Michelle
iD Mobile Employee
3 years ago
B
Newbie
bellomagicNewbie
asked in Pay As You Go

sim card

My sim has not arrived and it’s day 6 since I places the order. Can you please help?  thanks.  david. 

5
Will
iD Mobile Employee
3 years ago
Roydj64
Civilian
Roydj64Civilian
asked in Pay As You Go

Change Sim Number

My email address is tied to an old sim, when I was with ID Mobile, two years ago. How to I update sim details, as I now have now come back to ID.My account will not allow me to update sim number. If you have left, why does ID, not remove the old sim. This is so annoying

3
Ryan
iD Mobile Employee
3 years ago
P
Newbie
PetertinypopNewbie
asked in Pay As You Go

voicemail

Hi whats the number for voicemail

1
Ryan
iD Mobile Employee
3 years ago
F
Newbie
frankie123Newbie
asked in Pay As You Go

End of 24 month contract

Hello,My father’s 24-month contract ends in March. Can he ask for a new (and better) deal with ID? Or must he keep his current deal if he stays? Is there a deadline (prior to the end of contract date)? Thanks! 

3
Mohsin
iD Mobile Employee
3 years ago
G
Newbie
Gordon-UKNewbie
asked in Pay As You Go

Order a sim

Hi,I want a pay as you go sim from iD mobile, but cant see how to buy it on this site. Where can I get / buy a new sim and then put credit on the sim? Thanks Gordon

7
Mohsin
iD Mobile Employee
3 years ago
E
Newbie
Ehsan_qadir99Newbie
asked in Pay As You Go

proof of usage

Hi I need proof of usage to claim through my insurance 

1
Mohsin
iD Mobile Employee
3 years ago
alfaz.di.pi
Newbie
alfaz.di.piNewbie
asked in Pay As You Go

new sim supplied. ak

I have noted that quite a few people are having problems with swapping their old sim for the new one supplied by o2. Do I have to swap or can I continue with my existing SIM.

7
alfaz.di.pi
Newbie
3 years ago
August30
Civilian
August30Civilian
asked in Pay As You Go

cannot cancel plan

cannot cancel plan

1
Michelle
iD Mobile Employee
3 years ago
Fmac
Newbie
FmacNewbie
asked in Pay As You Go

Not receiving OTP from international bank

Hello, I posted this in a different topic but wasn't sure if it gets any attention so I thought of opening a separate discussion. The problem is, I seem to have issues with receiving OTP from an international bank. I did receive OTPs from them before, last time on the 8th of Feb.  I contacted the Bank today and they said that messages are being sent and that the issue might lie with the phone company. I can confirm that OTP from other providers (ie PayPal) are being received. I tried all the advice given by your chatbot, restarted phone, changed the phone, nothing seems to work. Grateful if you could look into this issue ASAP as I require the OTP urgently to access my bank account. Many thanks.    

4
Michelle
iD Mobile Employee
3 years ago
Bighughie
Rookie
BighughieRookie
asked in Pay As You Go

Wanted to change plan to sim only

I wanted to change my plan to sim only - so went to the upgrade page and chose a sim only deal. should I have changed my plan instead?   Do I have to cancel my existing plan? - I do not want to lose my number.

5
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MartynaGlowalaNewbie
asked in Pay As You Go

Mrs Martyna Glowala

Hi I have problem with my billing. I’m pay twice every months. I have new contract and every months they charge me for old bill. I cancelled old bill and contract and now I can’t call … I can’t understand what’s going on? I try to call to ID all day but that’s impossible and I chatted with someone but still not helping. I’m very disappointed about this situation . Really I haven’t a time for all day to call you. I’m paying my new bill so why they blocked me ? 

1
Mohsin
iD Mobile Employee
3 years ago
J
Newbie
Jay ShortNewbie
asked in Pay As You Go

sim hasn’t arrived

I ordered a sim with a £8 bundle on the 14/01/2021. My sim still hasn’t arrived. I have the order number as-well, what do I do?

9
Will
iD Mobile Employee
3 years ago
Stardust
Rookie
StardustRookie
asked in Pay As You Go

SIM only upgrade

I upgraded my SIM only contract and it is all working and showing on the app.So why have I been sent another SIM card in the post ? 

3
Will
iD Mobile Employee
3 years ago
R
Newbie
Robotim7Newbie
asked in Pay As You Go

My bank account is charged but no bundles activated

Bought unlimited internet 2 days ago, my bank account charged instantly but not bundles on my account. This is the worst network in the Uk, there is no customer service to sort this mess and I can’t do my work now. Be warned and stay away from this scam am so pissed 

5
Mohsin
iD Mobile Employee
3 years ago
R
Newbie
Robotim7Newbie
asked in Pay As You Go

been charged for bundles buy not activated

I recently bought bundles, it’s now been 2 days but it’s not been activated, my account was charged but the system just froze with a message do not leave this page, it’s very frustrating because I can’t do anything. There is no customer service or any emails. This is the worst network I have ever come across 

1
Mohammed
iD Mobile Employee
3 years ago
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