Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

Latest Update - iD Mobile app & My Account Online

1 month ago

Community
My iD
Pay As You Go

Pay As You Go

Everything you need to know about Pay As You Go

525 Topics
1,544 Replies

When you subscribe we will email you when there is a new topic in this category

525 Topics

Recent feedback.

Most replies Most views Newest first

Annie608Newbie

asked in Pay As You Go

Cancel my new Pay Monthly SIM contract and keep my PAYG number instead

Hi, I have recently purchased a new Pay Monthly iD SIM Contract mistakenly and I would like to cancel my contract and Direct Debit, because I have realised that iD Mobile does not allow me to keep my old number registered with my iD Pay as You Go (PAYG) SIM. I have NOT activated my SIM yet; I have only just received it in the post and an email containing the new SIM’s number and details. Therefore, I would like to return my new SIM & cancel my new iD Pay Monthly Direct Debit contract and I would like to stay with my PAYG number instead. Please can you get back to me through Private Message (PM,) so I can share further personal details regarding this issue I am facing. Thank you

1 year ago

FerrisDogNewbie

asked in Pay As You Go

Transaction ID on Curry's Receipt or emails

I can’t find my transaction id on my Curry’s receipt. There was no invoice in the package delivered. Any suggestions? I also don’t have a. phone yet for the SIM so can’t request the PAC code through the ID site as it requires me to authenticate through the id phone number by sms.

1 year ago

Robert JohnstonNewbie

asked in Pay As You Go

Can i use my unlimited data sim in my Vodafone Mobile Wi-Fi dongle, Model R218h?

Can i use my unlimited data, text, calls SIM in my Vodafone Mobile Wi-Fi dongle, Model R218h as that’s why i ordered the SIM or can i buy a supported wifi dongle device? I recently registered, by putting the SIM card in an old phone to receive texts any advice? My device is a Huawei Model HB434666RBC. I’m on a 12 month pay monthly contract, started 30/09/2022. I’ve been told by Vodafone that the device is unlocked, but I feel I’m limited by what devices ID mobile allow to be used with a SIM card. As I live in the countryside in Northern Ireland and have poor access to Wi-Fi broadband, so a Wi-Fi dongle on 4G is the best affordable solution. Any help would be appreciated, thanks Robert.

1 year ago

BealNewbie

asked in Pay As You Go

Phone advises I need to post credit as used data and reached cap. Not correct - cannot contact ID

All yesterday phone refused to make calls as recording stated I had reached the limit of my set cap and my data allocation used up. Logged into my account and neither is true. No phone support from ID. Logged in today and clicked livechat and each time was taken incorrectly to chatbot not livechat. Now livechat option has vanished and no way of contacting ID. Excrutiating waste of 30 minutes of my time. Cookies cleared, different browsers used and different devices. Livechat simply does not exist. Very annoying service orlack thereof .How do you contact an uncontactable ID mobile?

1 year ago

JoannaditzelNewbie

asked in Pay As You Go

no internet

Hello there,For the past 3 days I haven't had any Internet. I still have 5gb left, good signal, there are no network issues and I have tried restarting, resetting network settings, taking the sim out and putting it back in again with no progress. Please help, Thank youJoanna Ditzel

1 year ago

suki.shopsNewbie

asked in Pay As You Go

putchasing pay as you go sim

How do I purchase a ID pay as you go SIM on my ID account and email address for a relative and top up as and when required?

1 year ago

SabreNewbie

asked in Pay As You Go

PAYG SIM

HelloHope someone can help. I’m thinking of buying a PAYG sim and wondered if I have to buy a bundle with it or can I just buy the sim and top it up online with as little money as possible please?Thank you

1 year ago

JackLNewbie

asked in Pay As You Go

"sign in to network" - Top-up not being recognised

I’ve been with ID mobile for years now, and not had a problem. However, recently, I tried to top-up my pay-as-you-go phone; I purchased a £20 bundle. I had ran out of data, texts, calls etc, so needed to sign into my friend’s mobile hotspot to use their data whilst I bought a new bundle. The first payment went through, but the bundle wasn’t added on. I assumed there was some kind of interuption to my data connection at the time as I was using a tempermental mobile hotspot, so I purchased the bundle again. The bundle was purchased sucessfully, and even as I write this ,my ID mobile account page says the bundle is activated and I have unlimited everything. However, that is not the case. My phone only works on wifi, and I still have no calls, texts, or data. My signal bar is reading a signal, and I can receive calls and texts. I have the notification popping-up, which says, “sign in to network”. Essentially, my phone is behaving like I have no active plan, when I do. It’s been days, and

1 year ago

Michelle SummersNewbie

asked in Pay As You Go

INCORRECT Termination Fee Applied to my final bill

I have no contract with ID Mobile, I am pay as you go…. yet i was charged a termination fee when leaving. i can’t contact anyone to query this. how do i fix my final bill? £98.13 is my termination fee which is nearly what I’d pay a year.

1 year ago

Mark RoperNewbie

asked in Pay As You Go

My new smi card hasn't yet arrived

Please can you send me my sim card ,I am looking forward to using itThank you, Mark Roper

1 year ago

ZorowilliamNewbie

asked in Pay As You Go

id mobile data usage

Hi, i had paid £20 and awaiting for ID mobile sim card, i want to know can i provide PAC code to switch to id mobile after i used the id mobile sim card data for a few days? Thanks! Regards,William

1 year ago

Joanna JacobsNewbie

asked in Pay As You Go

Cost of call fowarding from landline to my mobile

I want to permanently forward all calls from a landline to my ID mobile. What are the costs to do this? I.e. am I charged per call forwarded? Or does this come under my inclusive calls package? Thanks

1 year ago

Hans Alfred KolbergNewbie

asked in Pay As You Go

I feel robbed!

OK. I went to a cheaper package but is that a good enough reason to take away the role over data that I payed for and kept for a situation where my home WiFi could be out? 24 GIG just gone! I feel robbed!

1 year ago

EgleMaliNewbie

asked in Pay As You Go

Roaming in Canada Toronto

Hi, Could you please let me know how I can switch roaming on for Canada Toronto city and what the charges will be for data use?Thanks

1 year ago

LostagainagainNewbie

asked in Pay As You Go

Cant send message to Asda Mobile (40135)

Hi,Im being blocked from replying to Asda Mobile. My premium numbers has been switched on, I have credit in my account and I’ve tried turning off the phone for ten minutes. thanks

1 year ago

Graeme NichollsCivilian

asked in Pay As You Go

Cancel during cooling off period

Hi, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? The live chat just wants to end using 30 days and give me a final bill afterwards

1 year ago

roger123Rookie

asked in Pay As You Go

upgrade ,do I need to insert the new sim

I have upgraded my current plan to pay monthly 12 months. ie £5 The new sim is in the post, but i cannot physically access because I am in hospital. The new plan is unlimited phone calls unlimited txt and 3 gb gata.The app shows unlimited calls and txts but the data is 1.5 of 1.8gb Do I have to physically insert the new sim as mins txts are ok but not data and/or will the data will get updated automatically to 3gb I also bought a £6 addon for more mins as i thought I might run out,but with hindsight that was not really required. Do I assume that was a waste as I was not sure howlong the upgrade would take effect plus not sure if I had to put in the new sim to activate thecalls/txt and data. Could I get a refund on the £6 or is that discretionary and how would I get in contactif that was allowed.

1 year ago

nomiSCivilian

asked in Pay As You Go

New Sim But No Credit

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers. Am I missing something here? why have I no credit?

1 year ago

MonzieNewbie

asked in Pay As You Go

pay as you go bundle saying i have reached limit even though i have not used all my allowances

Help please!!I’m unable to join a live chat to solve this issue. Hoped someone can help on here?I have gone to make a phone call within my monthly bundle allowance but it’s saying I have reached my capped limit even in though I haven't used up my allowances for that month - my call and messges are unlimited and have only used part of my data allowance.I cannot use my phone for anything, automated message is saying top pay a bill. this is not right as I pay monthly not via direct debit and payment has cleared. This has happens mid month before next payment is due.Can anyone advise please

1 year ago

henaghanrNewbie

asked in Pay As You Go

Ukraine Refugee Joining ID Mobile

Morning All,Does anybody have experience in joining ID Mobile without 2 years UK address?We have a guest staying with us who has just arrived in the UK. Many Thanks,Rob H

1 year ago

Lawrence AngelNewbie

asked in Pay As You Go

95p a month?

I only use a mobile in emergency.According to MSE the smallest package costs 95p a month.How do I get this as I can’t see anything less than £6?

1 year ago

Page 16 / 21

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

Find us

iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.