Pay As You Go

Everything you need to know about Pay As You Go

  • 535 Topics
  • 1,576 Replies

535 Topics

S
Rookie
Stan WattRookie
asked in Pay As You Go

Sim only

My contract ended at the end of last month. I enquired about a Sim only deal but I got no reply and I'm still being charged the same rate - £21+/month. The only thing I can do from my end is cancel the DD. Regards, Stan

12
Tom
iD Mobile Employee
1 year ago
John Feil
Civilian
John FeilCivilian
asked in Pay As You Go

Cannot use bundle just purchased

I've purchased a bundle and it's showing on the app as unlimited calls, but I cannot make calls, message says I have reached my cap limit. What to do?

2
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Liam collinsCivilian
asked in Pay As You Go

refer a friend

My friend referred me but in unable to confirm it, says type in number but won't click continue 

1
Kash
iD Mobile Employee
1 year ago
Kelly Horton
Newbie
Kelly HortonNewbie
asked in Pay As You Go

Unable to make calls or send text messages

My daughters ID sim has stopped allowing her to make calls or send messages despite having a monthly bundle.  In app is showing she has unlimited calls/text and most of her data remaining.When logging into app on her phone she is being told to go to online version as app not working.  Have logged into the online version and can see her bundle.Any suggestions as we are paying for this but unable to use it.

3
Kash
iD Mobile Employee
1 year ago
K
Newbie
Kazcross1Newbie
posted in Pay As You Go

bill

Paid my bill a couple of weeks ago, just received a message saying its due in 3 days?

1
Kash
iD Mobile Employee
1 year ago
Karen Hunter
Newbie
Karen HunterNewbie
asked in Pay As You Go

new sim

Ive put my new sim into my phone but its not letting me send messages or make calls, just saying not regitered to a network.

6
Tom
iD Mobile Employee
1 year ago
M
Newbie
MaggieharrisonNewbie
posted in Pay As You Go

l have paid my bills up to date but can't call out, send texts and l can't use my data.

MMaggieharrison Hello,Since 14/03/23. I can't make any calls out, l can't text and use my data internet is not working or even connected.On 1/03/23, recurring money was deducted for unlimited calls, texts, and unlimited data. Kindly resolve the issue as quickly as possible because it affecting my work and daily activities.

1
Tom
iD Mobile Employee
1 year ago
Stephen Sanders
Newbie
Stephen SandersNewbie
asked in Pay As You Go

I need a replacement sim asap

My sim, which is only 2 weeks old, is not reading in any device. I need my phone DESPERATELY for work, as I'm in domiciliary care, I'm not even going to be able to work tomorrow as you need the Internet to use apps for medication etc. It's been iffy with the Internet the past 4 days and now the sim is dead. I have restarted. Tried in other phones. Everything. 

1
Tom
iD Mobile Employee
1 year ago
andewhite
Legend
andewhiteLegend
posted in Pay As You Go

Erroneous SMS notice about Direct Debit

You’ve got to wonder what’s going on with the online “My iD Account” system.So, I closed my iD plan in August 2022, more than 6 months ago.As expected, when I now sign-in to my “My iD Account” online I see the following:I would say my iD plan and online account are closed, but after cancelling the Direct Debit for this closed account (in March 2023), I received 2 text messages from iD Mobile as below:Why did I get these messages?Will iD Mobile do anything about this issue I wonder?

4
andewhite
Legend
1 year ago
K
Civilian
Kaaho OmerCivilian
asked in Pay As You Go

I cant log into my ID mobile account please help

I haven’t registered and it keeps saying my last name is wrong. I really need help logging in to my account and I don’t understand why this happening please help. 

2
Tom
iD Mobile Employee
1 year ago
Joseph Austin
Civilian
Joseph AustinCivilian
posted in Pay As You Go

ID Mobile Bundle not applied

Hi I bought a ID mobile bundle on the 22/02/2023 yet it never appeared on my ID Mobile account yet it came out of my bank account what can you do about this please.YoursJoseph Austin

1
Mohammed
iD Mobile Employee
1 year ago
K
Civilian
Ken.WCivilian
asked in Pay As You Go

Still waiting to use my new ID mobile number

I switched to ID phone, have received a welcome pack, already received an invoice for the first month but the promised switch over has not happened.  I have tried registering my account - no luck. I have tried contacting ID Mobile - no luck at all. There is simply no form of help available that doesn’t require me to sign in or register, yet when I do both systems fail.  

6
Tom
iD Mobile Employee
1 year ago
Paul Kennedy
Newbie
Paul KennedyNewbie
asked in Pay As You Go

Travelling to Thailand

Hi am travelling to Thailand in July am wanting to know how my phone will perform there ie-calls, text and mainly my data for internet? And will there be any other charges for these services?

2
Lauren
iD Mobile Employee
1 year ago
K
Newbie
kwooltortonNewbie
asked in Pay As You Go

sim suddenly stopped working

I'm new with you and have had no SIM trouble for the last month but now it suddenly no longer works. I've turned off and on, removed SIM, restarted my phone and followed all instructions. Can you send me new SIM please? Thanks

3
Kash
iD Mobile Employee
1 year ago
Billytkid
Newbie
BillytkidNewbie
asked in Pay As You Go

help

Hi I have an outstanding balance however I cannot log in as I don’t know my password and I don’t have a mobile number anymore as my sim was in my car Billy 

1
Kash
iD Mobile Employee
1 year ago
Justin1974
Newbie
Justin1974Newbie
posted in Pay As You Go

Incorrect Data

Can someone please explain my data usage? My pevious network was averaging around 12gb a month. I ported in today and it's saying I've used around 5gb in a day.. I am nowhere near such high usage.. Thanks. 

1
Kash
iD Mobile Employee
1 year ago
Sarah Birch
Newbie
Sarah BirchNewbie
posted in Pay As You Go

cancel contract

Hi, I want to cancel my contract but cannot log into my iDmobile account. I have lost my SIM card and cannot remember my user name or password. So if I click on the forgot user name or password I’m sent an access number which I can’t access because I haven’t got my SIM card. I just want to talk to a human being and cancel this contract because I’m paying £5 every month for nothing.

2
Tom
iD Mobile Employee
1 year ago
Jamesyy
Newbie
JamesyyNewbie
asked in Pay As You Go

Can't pay for outstanding bill

Hi,Recently my iD direct debit seems to have deleted itself from existence, leading to an outstanding bill which I cannot seem to pay by any means. The payment fails on my app or on browser. I have tried refreshing pages, clearing caches, and using as many payment cards as I can get my hands on but I always just get a payment failed message check your details message with no further elaboration. I can’t use the dedicated payment line on 0333 003 0001 as I have an outstanding bill and no service as a result. Thanks for the help, James

3
Kash
iD Mobile Employee
1 year ago
I
Civilian
idmobile-customerCivilian
asked in Pay As You Go

Can't top up on PAYG

I can see from other posts that this is a frequent problem. I have two PAYG sim cards with ID mobile, and when I try to top up or buy a bundle for either of them, I get the familiar error message:“Oops, looks like something's gone wrong. Please try again.”This has happened on and off before, but this time it is persisting for weeks. I hope the issue can be resolved before I switch provider. Yes, I have updated my address to match the billing address.

3
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
Johnstonia7Rookie
asked in Pay As You Go

unable to add card

Have tried to add my card details to top up my sons phone both on the website and app but have been unable to do so. Need to do this urgently. Any ideas?

21
Tom
iD Mobile Employee
1 year ago
Fang chen
Newbie
Fang chenNewbie
asked in Pay As You Go

how difficult to cancel the new additional contract

A few days ago, i received an email from id mobile to say my current contract is ending at the beginning of january。I can now upgrade or cancel my contract. So i have upgraded a sim only contract. But i didn't do the right way, i just bought another new contract without realized. It was very confusion to operate on id mobile website. Now I tried to cancel the new contract. The live chart button is not displayed on my phone Doesn't matter how many times i tried. Even though i turn on the cookies following all the instructions. I still couldn,t get live chat on my phone. How frustrated it is! Especially ID mobile has no live person to answer the phone. Everything has to be done online。But the website doesn't Function properly. I never had this issue with other mobile provider. Oh, my direct debit has been set up. I'm still within the fourteen days cooling off period. But it took me a lot energy and a lots time to try to get hold of their custom service (real person) online to cancel this

8
Stacey28
Newbie
1 year ago
Hal Lee
Civilian
Hal LeeCivilian
asked in Pay As You Go

website restrictions

Please can you turn off my website restrictions 

1
Kash
iD Mobile Employee
1 year ago
2MQ
Civilian
2MQCivilian
asked in Pay As You Go

your system will not accept my credit card

Your website will not let me buy a new bundle with my Canadian credit card. Why?

4
Mohammed
iD Mobile Employee
1 year ago
A
Anonymous
asked in Pay As You Go

What to do after contract ended?

Hello, I have received an email talking about my contract coming to an end. I went through everything, understood it all but I am a bit hesitant with things.I spent 24 full months paying up to keep the contract running and as soon as the next month and the date comes, I want it cancelled as I am done paying.I have a old sim card from the other company that is still active and I want to go back to it but I can't do it when I have the ID Mobile Sim still running in the background and more money gone.What am I supposed to do in this situation? I don't know how phone contracts goes as it is my first time doing all this and I don't want any more problems from before since I don't have a job and tight due to the inflation.I just want my contract done on the end date and no more issues with stressing.

5
Kash
iD Mobile Employee
1 year ago
Claire Yeo
Newbie
Claire YeoNewbie
asked in Pay As You Go

SIM Usage

I bought a pay as you go sim for £8 to give me 4gb of data. The Sim is plugged into a router at our community centre in order to work the HIVE controller for the heating. It used …255mb 13th Jan99mb 14th Jan3mb 25th JanNow my account is saying I have £0.00 balance so just wondering where the rest of the date has gone?Anyone else had this problem please?

7
Kash
iD Mobile Employee
1 year ago
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