Pay As You Go

Everything you need to know about Pay As You Go

  • 521 Topics
  • 1,534 Replies

521 Topics

A
Newbie
Abdullah191Newbie
asked in Pay As You Go

pay to go sim delievery

Hi there,  I have ordered pay as you go sim on Thursday 19 January, but still haven't received any email other than reference number, for delivery details. And also how long will I have to wait, as it was mentioned that royal mail will deliver within 3-5 working days??

4
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
StuartEdeNewbie
asked in Pay As You Go

What is my mobile number?

Recently bought PAYG sim which I’ve received today trying to register to use the mobile app but it’s asking for mobile number and I haven’t been given one ?

2
Tom
iD Mobile Employee
1 year ago
A
Anonymous
asked in Pay As You Go

What to do after contract ended?

Hello, I have received an email talking about my contract coming to an end. I went through everything, understood it all but I am a bit hesitant with things.I spent 24 full months paying up to keep the contract running and as soon as the next month and the date comes, I want it cancelled as I am done paying.I have a old sim card from the other company that is still active and I want to go back to it but I can't do it when I have the ID Mobile Sim still running in the background and more money gone.What am I supposed to do in this situation? I don't know how phone contracts goes as it is my first time doing all this and I don't want any more problems from before since I don't have a job and tight due to the inflation.I just want my contract done on the end date and no more issues with stressing.

5
Kash
iD Mobile Employee
1 year ago
E
Newbie
EpitomeNewbie
asked in Pay As You Go

need a new sim

Had a message board open, now I can't find it. I need to submit a form to get a replacement sim sent out, any help is appreciated

1
Mohammed
iD Mobile Employee
1 year ago
E
Civilian
elision-levity-0pCivilian
asked in Pay As You Go

Does iD Mobile provide a Static IP

I’ve got a SIM-only contract and use this for 5G home WiFi.  I have noticed however that my IP address changes very frequently, sometimes as frequent as every 20 minutes. I rely on this connection to work and need a static IP address.  Is it possible to get a static IP address for my SIM?   

1
Tom
iD Mobile Employee
1 year ago
Phoebe Alice
Civilian
Phoebe AliceCivilian
asked in Pay As You Go

charged after cancelling contract

Why have I got 3 missed payments on my credit report when I cancelled my contract in August and these are all after then?

6
Mohammed
iD Mobile Employee
1 year ago
Fang chen
Newbie
Fang chenNewbie
asked in Pay As You Go

how difficult to cancel the new additional contract

A few days ago, i received an email from id mobile to say my current contract is ending at the beginning of january。I can now upgrade or cancel my contract. So i have upgraded a sim only contract. But i didn't do the right way, i just bought another new contract without realized. It was very confusion to operate on id mobile website. Now I tried to cancel the new contract. The live chart button is not displayed on my phone Doesn't matter how many times i tried. Even though i turn on the cookies following all the instructions. I still couldn,t get live chat on my phone. How frustrated it is! Especially ID mobile has no live person to answer the phone. Everything has to be done online。But the website doesn't Function properly. I never had this issue with other mobile provider. Oh, my direct debit has been set up. I'm still within the fourteen days cooling off period. But it took me a lot energy and a lots time to try to get hold of their custom service (real person) online to cancel this

8
Stacey28
Newbie
1 year ago
S
Newbie
Snout9648Newbie
asked in Pay As You Go

Increase Credit Limit

Hi, My phone accidentally joined a non-eu network while i was close to the border and quickly reached my £25 credit limit (my own fault for not keeping tabs on it - i know). I can’t now make any chargeable calls or SMS and I have 26 days left on this billing month. How do i increase my credit limit so I can make calls again?

3
Tom
iD Mobile Employee
1 year ago
E
Newbie
ErsyNewbie
asked in Pay As You Go

switching SIM only to payg

I've seen a couple of people asking about switching (downgrading) their rolling monthly SIM plans to PAYG and being told that this wasn't possible whilst staying with ID. Both of these posts were from more than 2 years ago so I'm just wanting to see if this is still the case, as it seems ridiculous to me that a company wouldn't want to keep customers, even if they are a little less profitable. Especially as ID do have a PAYG product. Thanks, Erik.

3
Tom
iD Mobile Employee
1 year ago
J
Rookie
Johnstonia7Rookie
asked in Pay As You Go

unable to add card

Have tried to add my card details to top up my sons phone both on the website and app but have been unable to do so. Need to do this urgently. Any ideas?

21
Tom
iD Mobile Employee
1 year ago
Wayne Harris
Newbie
Wayne HarrisNewbie
asked in Pay As You Go

Having trouble topping up

I am having difficulty for the second month running now topping up my PAYG account.  The problem is that when I attempt to top up OR purchase a bundle I get the error message “oops, something went wrong, please try again”.  This is not isolated to one account either as I have two PAYG accounts, one for my wife and one for my son and I have also tried on multiple devices, a PC with Edge browser (dont judge) and also my iphone via both the safari browser and also the mobile app but to no avail.  The same thing occurred last month at which time I managed to get through to an agent on the online chat and his resolution was to just give me a 10 pounds bundle for free, however this time not only do I have this issue but I am also unable to get through to an agent.  Anyone else experiencing this problem?

14
Tom
iD Mobile Employee
11 months ago
C
Newbie
ColinKNewbie
asked in Pay As You Go

Billed twice for the same period

Would be great if someone could help me with the following problem: Until last week I was on a £5 a month, 1GB sim-only contract. I never had any issues with billing, my direct debit was always £5 + the occasional top-up, which was always correct. My billing period would always be from the 20th of one month to the 19th of the next. On the 16th of November I upgraded my package to an £18 per month deal with unlimited data. As far as I understood it, my bill for November would be £5 for my old package + a pro-rata rate for the new package from the 16th - 19th of November.  On the 21st I received a bill for £19.71, for the 16th November to the 19th December, payable by the 4th of December. This amount appears to be correct (basic package cost of £18 + pro rata days), but I’m not sure why my contract has switched to paying upfront, rather than after the billing period.  Most importantly, however, on my ID mobile account it also says my next bill will be for the period of November 20th - De

8
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Annie608Newbie
asked in Pay As You Go

Can't Top up via website, app or any other ways.

It's been a month since I’ve tried to top up credit on my iD mobile app and on the website, however I repeatedly receive the message “Oops, looks like something's gone wrong. Please try again.” whenever I try to enter my card details or even click the top up button. I have 0 credit left and need to urgently top up. Rubbish company & service. The automated 7777 customer service number provides no option to actually pay/top-up which would have solved app or website technical issues, as many other mobile network companies like O2 offer. Highly frustrating and drives customers away from iD mobile, please fix this issue urgently. 

31
Tom
iD Mobile Employee
10 months ago
Deby Ekere
Newbie
Deby EkereNewbie
asked in Pay As You Go

contract

I have just paid off for my phone and cancelled my direct debit. Although my phone came with a data bundle for the period of 2 years; 1) I’m I still going to be debited because I received a notification saying I have cancelled my direct debit and may result as a missed payment?2)  Is my bundle active for the next 2years or I’ll have to start paying separately now?. 

7
Kash
iD Mobile Employee
5 months ago
A
Newbie
Annie608Newbie
asked in Pay As You Go

Cancel my new Pay Monthly SIM contract and keep my PAYG number instead

Hi, I have recently purchased a new Pay Monthly iD SIM Contract mistakenly and I would like to cancel my contract and Direct Debit, because I have realised that iD Mobile does not allow me to keep my old number registered with my iD Pay as You Go (PAYG) SIM. I have NOT activated my SIM yet; I have only just received it in the post and an email containing the new SIM’s number and details. Therefore, I would like to return my new SIM & cancel my new iD Pay Monthly Direct Debit contract and I would like to stay with my PAYG number instead. Please can you get back to me through Private Message (PM,) so I can share further personal details regarding this issue I am facing. Thank you 

1
Kash
iD Mobile Employee
1 year ago
F
Newbie
FesanNewbie
asked in Pay As You Go

My Top up money has disappeared

I had money in my Top up yesterday to by another bundle (my bundle finished last night).  This morning my Top Up amount is 0.00!!!!! Where has the money gone?  According to my time line no data has been used.I can't get in contact with anyone and your bot is useless for this question!

4
Tom
iD Mobile Employee
11 months ago
F
Newbie
FerrisDogNewbie
asked in Pay As You Go

Transaction ID on Curry's Receipt or emails

I can’t find my transaction id on my Curry’s receipt. There was no invoice in the package delivered. Any suggestions? I also don’t have a. phone yet for the SIM so can’t request the PAC code through the ID site as it requires me to authenticate through the id phone number by sms.

2
Tom
iD Mobile Employee
1 year ago
Robert Johnston
Newbie
Robert JohnstonNewbie
asked in Pay As You Go

Can i use my unlimited data sim in my Vodafone Mobile Wi-Fi dongle, Model R218h?

Can i use my unlimited data, text, calls SIM in my Vodafone Mobile Wi-Fi dongle, Model R218h as that’s why i ordered the SIM or can i buy a supported wifi dongle device? I recently registered, by putting the SIM card in an old phone to receive texts any advice? My device is a Huawei Model HB434666RBC. I’m on a 12 month pay monthly contract, started 30/09/2022. I’ve been told by Vodafone that the device is unlocked, but I feel I’m limited by what devices ID mobile allow to be used with a SIM card. As I live in the countryside in Northern Ireland and have poor access to Wi-Fi broadband, so a Wi-Fi dongle on 4G is the best affordable solution. Any help would be appreciated, thanks Robert.

3
andewhite
Legend
1 year ago
B
Newbie
BealNewbie
asked in Pay As You Go

Problems with ID Network

Hello, I am having problems making or receiving phone calls, and I am also unable to top up my account.Whether I make or receive a phone call, neither person can hear the other.  If I make or receive a phone call through WhatsApp, I don’t have this problem. Therefore, the problem does NOT appear to be with my phone (iPhone 11) but with the ID network.I am able to send and receive texts through the ID network, so no problem there.Also, I have tried to top up my account at least 6-7 times and that doesn’t work.  I even deleted my debit card info and successfully re-entered it and it still doesn’t work.  So again, something appears to be wrong with ID.Please help.Thank you,Beatrice

2
B
Newbie
1 year ago
C
Newbie
Charlotte888Newbie
posted in Pay As You Go

talk to someone

Hi please can some one call me I’m a victim of domestic violence and I need to discuss my plan with you.  my number is xxxxxxxxxxxxxx thank you  Charlotte clarke 

7
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
carriganNewbie
asked in Pay As You Go

SIM received but no phone number

I am an id mobile user and ordered SIM for my wife. SIM delivered but no details of phone number in green package and no ‘welcome to ID mobile’ email/letter received

1
andewhite
Legend
1 year ago
Donnamlou
Newbie
DonnamlouNewbie
asked in Pay As You Go

replacement sim

I have read to get a replacement SIM to use the chat bot but have been unable to access the chat on my phone or laptop. What other way can I order a replacement SIM without the chat?  

1
andewhite
Legend
1 year ago
Gary Cameron
Newbie
Gary CameronNewbie
asked in Pay As You Go

receving calls

My partner has just changed to ID on a pay as you go.I register her onto her mobile ID app tonight and transferred her number over.But still can't receive calls from out with the ID network.

2
Gary Cameron
Newbie
1 year ago
C
Civilian
Connor PAYGCivilian
posted in Pay As You Go

brought payg bundle took money and its not showing up on my bundles as activated

I have topped up my PAYG unlimited bundle and did as a recurring payment each month took my money and has not activated my bundle 

3
Mohammed
iD Mobile Employee
10 months ago
J
Newbie
JoannaditzelNewbie
asked in Pay As You Go

no internet

Hello there,For the past 3 days I haven't had any Internet. I still have 5gb left, good signal, there are no network issues and I have tried restarting, resetting network settings, taking the sim out and putting it back in again with no progress. Please help, Thank youJoanna Ditzel 

1
andewhite
Legend
1 year ago
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